Keisha Lee
HAMPTON,VA
Summary
Dynamic and results-oriented professional with extensive experience in front office management and customer service, notably with Riverside Medical Group and Choice Hotels. Excelled in enhancing guest satisfaction and streamlining patient scheduling, leveraging expertise in Microsoft Office and exceptional communication and cash handling skills. Proven track record in improving operational efficiency and maintaining high standards of confidentiality and service.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Riverside Medical Group
2023.07 - Current
- Coordinate patient schedules
- Checked patient insurance, demographic, and health history to keep information current.
- Schedule for 14 different practices
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Submit prescription refill requests
Front Office Manager
Choice Hotels
2015.06 - 2023.06
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
Customer Service Manager
H&r Block Corporate
2008.10 - 2014.02
Education
Associate In Electronics Engineering Technology - Human Services
Thomas Nelson Community College
Hampton, VADiploma - General Studies
Warwick High School
Newport News, VA06.1992
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- Appointment Setting
- Payment Collection
- Cash Handling Abilities
Timeline
Medical Receptionist
Riverside Medical Group
2023.07 - Current
Front Office Manager
Choice Hotels
2015.06 - 2023.06
Customer Service Manager
H&r Block Corporate
2008.10 - 2014.02
Associate In Electronics Engineering Technology - Human Services
Thomas Nelson Community College
Diploma - General Studies
Warwick High School
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