KEISHA L ELL EN
Calumet City,IL
Summary
Dynamic professional with a proven track record at Teleperformance, excelling in consultative sales and account management. Demonstrated adaptability and strong communication skills, consistently exceeding sales targets and enhancing customer satisfaction. Adept at strategic planning and conflict resolution, driving growth and fostering client relationships in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Chicago Public School
Chicago, IL
03.2024 - Current
- Managed classrooms of varying grade levels and diverse student populations, demonstrating adaptability and the ability to quickly establish rapport and maintain order, crucial skills for managing diverse project teams and stakeholders.
- Implemented provided lesson plans effectively, displaying organizational skills, the ability to follow instructions, and ensuring task completion, mirroring the execution phase of project management.
- Facilitated learning and addressed student questions, highlighting communication, patience, and problem-solving skills in a dynamic environment, essential for effective project communication and issue resolution.
- Maintained a safe and positive learning environment, emphasizing responsibility and the ability to manage and resolve issues relevant to risk management and team leadership in projects.
- Adapted teaching methods to suit different learning styles and needs, demonstrating flexibility and resourcefulness, which are key to navigating project changes and challenges.
- Communicated with permanent teachers and school staff regarding student progress and classroom management, displaying professional communication and collaboration skills with various stakeholders.
Medicare Agent
Teleperformance
Chicago, IL
06.2020 - 12.2021
- Managed a high-volume cold-calling campaign (2,500+ monthly calls), demonstrating initiative-taking outreach and the ability to manage and execute a structured plan to generate leads.
- Utilized consultative sales techniques to qualify leads, effectively assessing needs and aligning solutions, akin to understanding project requirements and stakeholder expectations.
- Managed income leads and assisted clients with healthcare needs, displaying client relationship management and critical thinking skills.
- Adhered to CMS rules and regulations, emphasizing diligence and compliance, critical in project governance.
- Conducted networking and community events to develop new leads, highlighting initiative and stakeholder engagement.
- Oversaw ongoing account management, addressing customer queries and providing exceptional service to ensure satisfaction and drive referrals, demonstrating effective communication and issue resolution abilities.
- Implemented cross- and up-selling campaigns that significantly grew revenue-per-account, demonstrating strategic planning and the ability to identify and execute growth opportunities.
- Consistently achieved or exceeded all sales and customer service goals and targets, highlighting a results-oriented approach and the ability to meet deadlines and objectives.
Account Manager
State Farm
Chicago, IL
04.2018 - 06.2020
- Managed a high-volume cold-calling campaign (2,500+ monthly calls), demonstrating initiative-taking outreach and the ability to manage and execute a structured plan to generate leads.
- Utilized consultative sales techniques to qualify leads and close new accounts, effectively assessing needs and aligning solutions, akin to understanding project requirements and stakeholder expectations.
- Conducted networking and community events to develop new leads, highlighting initiative and stakeholder engagement.
- Oversaw ongoing account management for existing accounts; addressed and resolved customer questions and concerns, and provided exceptional customer service to drive optimal customer satisfaction and source referrals, demonstrating effective communication and issue resolution abilities.
- Implemented cross- and up-selling campaigns that significantly grew revenue-per-account, demonstrating strategic planning and the ability to identify and execute growth opportunities.
- Consistently achieved or exceeded all sales and customer service goals and targets, highlighting a purposeful approach and the ability to meet deadlines and objectives.
Consultant
Private Consulting
Chicago, IL
02.2017 - 04.2018
- Developed, executed, and managed marketing and advertising campaigns, highlighting project initiation and execution skills.
- Utilized consultative sales techniques to source, qualify, and close new leads, demonstrating the ability to identify opportunities and manage a sales pipeline.
- Educated prospective clients on coverage options, portability, and eligibility, highlighting communication and stakeholder education skills.
- Developed structured programs to meet the coverage needs of individual business clients, highlighting the ability to understand client needs and develop tailored solutions.
- Prepared and presented recommended contracts featuring appropriate coverage, demonstrating proposal development and presentation skills.
- Performed insurance audits of current and lapsed policies to outline coverage gaps, highlighting analytical and problem-solving abilities.
- Routinely achieved or exceeded all sales and customer service goals and targets, highlighting a consistent record of success and goal attainment.
Loan Processor
Avant
Chicago, IL
08.2016 - 02.2018
- Processed 50+ daily loan applications, demonstrating the ability to manage a high volume of tasks and adhere to deadlines.
- Reviewed verification documents (bank statements, pay stubs, benefit letters), highlighting diligence and adherence to process.
- Addressed and resolved customer questions regarding the loan process, provided information about company products and services, and provided excellent customer service, displaying communication and critical thinking skills.
- Maintained up-to-date knowledge of company policies and procedures, emphasizing the ability to learn and adhere to guidelines.
Life and Health Insurance Agent
Go-Health Insurance
Chicago, IL
10.2013 - 11.2017
- Identified client needs for insurance products across multiple carriers, demonstrating analytical and solution-oriented skills.
- Managed inbound and outbound sales inquiries and completed sales, highlighting lead management and closing skills.
- Guided consumers through policy selection and application processes, highlighting communication and client support abilities.
- Provided excellent customer service to ensure satisfaction and retention, emphasizing client relationship management.
- Maintained compliance with Federal CMS and State legal requirements, highlighting mindfulness and adherence to regulations.
- Served as a subject matter expert for product offerings and enrollments, demonstrating in-depth knowledge and the ability to train or guide others.
FMLA Customer
ComPsych
Chicago, IL
05.2016 - 08.2016
- Opened new FMLA claims and advised clients of claim status, demonstrating process management and communication skills.
- Educated clients regarding the FMLA process, rules, and regulations, highlighting the ability to explain complex information clearly.
- Input claim notes, assisted clients with documentation, and provided conflict resolution, showcasing attention to detail, customer service, and problem-solving abilities.
Education
MASTER'S DEGREE - Business Administration- Project Management
Capella University
Minneapolis, MN01.2025
BACHELOR'S DEGREE - Art- Psychology
Chicago State University
Chicago, IL01.2022
Skills
- Microsoft Office
- G-Suite
- Consultative Sales
- Account Management
- Customer Service
- Conflict Resolution
- Communication
- Teamwork
- Leadership
- Organization
- Diligence
- Adaptability
Timeline
Substitute Teacher
Chicago Public School
03.2024 - Current
Medicare Agent
Teleperformance
06.2020 - 12.2021
Account Manager
State Farm
04.2018 - 06.2020
Consultant
Private Consulting
02.2017 - 04.2018
Loan Processor
Avant
08.2016 - 02.2018
FMLA Customer
ComPsych
05.2016 - 08.2016
Life and Health Insurance Agent
Go-Health Insurance
10.2013 - 11.2017
MASTER'S DEGREE - Business Administration- Project Management
Capella University
BACHELOR'S DEGREE - Art- Psychology
Chicago State University
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