Animal welfare
Keisha Lentz
Administrative Assistant
Chattanooga,TN
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Receptionist
Applebrook Animal Hospital
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed upwards of 50 calls/ direct messages from customers daily.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and e-mailing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Followed Fear Free guidelines for veterinary reception, to create a Fear Free visit for clients.
Animal Care Supervisor
Humane Educational Society
04.2022 - 05.2024
- Coordinated sanitation of up to 100 kennels housing canines daily.
- Coordinated sanitation of up to 130 kennels housing felines daily.
- Kept cages, kennels, play yards, and miscellaneous areas neat and clean.
- Upheld fear free standards and handling techniques.
- Assisted medical staff with administering of medications and blood draws for heart worm testing.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for behavioral problems and signs of health issues.
- Managed inventory and maintained optimal storage and animal placement to meet expected needs.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Prepared special diets for animals to accommodate specific health conditions and dietary needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with organization policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Trained incoming employees in animal handling, customer interactions, and kennel cleaning procedures.
- Assisted in plan creation for emergency situations.
- Created and maintained appropriate kennel signage in effort to increase safety and communication.
Front Desk Associate /Sales Representative
Massage Envy
05.2021 - 03.2022
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to appropriate therapist.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Collected service and membership payments from clients and updated account balances.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Contacted customers to follow up on purchases and suggest additional purchase options.
- Implemented brand marketing and sales campaigns.
Certified Trainer/Hostess/To-Go Specialist/Server
Old Chicago
12.2019 - 03.2021
- Trained and mentored new personnel hired to fulfill various roles.
- Coordinated training sessions for employees to better understand company mission, streamlining daily activities and arranging worker priorities.
- Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess/To-Go Specialist
Miller's Ale House
09.2019 - 12.2019
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
Receptionist
Taylor Manufacturing
10.2016 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Assisted with data entry as well as billing.
Volunteer ( Summer Youth Program)
Dade County Public Library
06.2012 - 08.2016
- Created safe, fun environment for children and teens attending special programs at library.
- Assisted with youth development and other recreation programs to improve quality of experience.
- Assisted in preparation of meals for underprivileged children.
- Ensured that children were participating in age appropriate content on computers.
- Provided necessary supplies and gentle suggestions on usage with crafts.
- Fabricated decorations based on years theme using various mediums.
Education
Associate of Science - Environmental Science
Northeast Alabama Community College
Rainsville, AL2019
High School Diploma -
North Sand Mountain High School
Higdon, AL05.2016
Skills
- Leadership
- Detail Oriented
- Team Oriented Mindset
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Administrative Support
Hobbies
In my spare time in enjoy going on nature walks with my dogs, spending quality time with family, thrift shopping with friends, gardening, sewing, embroidery, reading, and listening to podcasts
Certification
Fear Free Shelters
Fear Free Veterinary
Accomplishments
- Oversaw reformatting of training procedures project, resulting in better adherence to Fear Free principles at HES.
- Earned "Supervisor" position in 9 months with no prior experience in the field of animal care.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid time offFlexible work hoursPersonal development programsQuote
It is never too late to be what you might have been.
George Eliot
Interests
Learning new skills
Spreading joy
Languages
English
Advanced (C1)
Software
Avimark
Allydvm
Shelterluv
Slack
Microsoft Office
Canva
Omniflex
Idexx
Vetsource
Excel
E2 shop systems
Affiliations
- Humane Educational Society
Timeline
Receptionist
Applebrook Animal Hospital
05.2024 - Current
Animal Care Supervisor
Humane Educational Society
04.2022 - 05.2024
Front Desk Associate /Sales Representative
Massage Envy
05.2021 - 03.2022
Certified Trainer/Hostess/To-Go Specialist/Server
Old Chicago
12.2019 - 03.2021
Hostess/To-Go Specialist
Miller's Ale House
09.2019 - 12.2019
Receptionist
Taylor Manufacturing
10.2016 - 09.2019
Volunteer ( Summer Youth Program)
Dade County Public Library
06.2012 - 08.2016
Associate of Science - Environmental Science
Northeast Alabama Community College
High School Diploma -
North Sand Mountain High School
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