Keisha Lewis
Hemingway,SC
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PTF
USPS, United States Postal Service
08.2021 - Current
- Assist customers, sale stamps and money orders
- Throw packages
- Sort Package
- Distributed mail on foot to residences and businesses, delivering to approximately customers per shift
- Used automated mail processing equipment to sort and collate mail
- Weighed letters and packages and calculated costs based on classification, weight, and destination
- Prepared reports to track mail volumes, fees and other related data
- Planned routes and service updates to improve customer satisfaction
- Provided service and sales to walk-in customers
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
- Weighed mail and computed pricing amounts
- Monitored inventory of postage stamps and made orders to replenish
- Skilled at working independently and collaboratively in a team environment
- Distributed mail on foot to residences and businesses, delivering to approximately customers per shift
- Added accurate data entry into computer system to complete transactions
- Utilized customer service skills to provide exceptional service for repeat clientele
- Moved bulk containers and large parcels with forklifts
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Upsold postal services like insurance and tracking
- Monitored performance of junior team members and offered support
- Sorted mail according to size, shape and destination
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift
- Used computer systems to track packages and update client information
- Set staff schedules to optimized coverage of all areas
Secetary
Tyrike Logging
01.2018 - Current
- Write checks
- Assist workers
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and
- Make decisions
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Skilled at working independently and collaboratively in a team environment
- Worked effectively in fast-paced environments
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Worked flexible hours across night, weekend and holiday shifts
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
Rural Carrier Associate
USPS, United States Postal Service
04.2014 - 08.2021
- Sort out mail
- Deliver mail and packages
- Distributed mail on foot to residences and businesses, delivering to approximately customers per shift
- Organized mail ahead of delivery runs for correct routing
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions
- Collected mail from post office boxes and distributed goods to correct addresses
- Identified postage discrepancies and escalated for resolution to limit customer delays
PMR
USPS, United States Postal Service
11.2013 - 04.2014
- Open up
- Put out mail and packages
- Assist customers
- Organized and detail-oriented with a strong work ethic
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Customer Service Representative
SafeAuto
03.2011 - 10.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Investigated and resolved customer inquiries and complaints quickly
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
Phlebotomist -
PeeDee Medical Training
Lake City, SC09.2014
Nursing Assistant -
PeeDee Medical Training
Lake City, SC04.2012
High School Diploma -
Hemingway High
Hemingway, SC05.2008
Skills
- Route Management
- Project Requirements
- Postal Form Proficiency
- Daily Reporting
- Loading and Unloading
Certification
Nursing
Phlebotomists
Languages
English
Communications
I work extremely well with others and a real listener. Among my time, I have train many associates. I communicate well with my peers and provide information when needed.
References
Available upon request
Timeline
PTF
USPS, United States Postal Service
08.2021 - Current
Secetary
Tyrike Logging
01.2018 - Current
Rural Carrier Associate
USPS, United States Postal Service
04.2014 - 08.2021
PMR
USPS, United States Postal Service
11.2013 - 04.2014
Customer Service Representative
SafeAuto
03.2011 - 10.2013
Phlebotomist -
PeeDee Medical Training
Nursing Assistant -
PeeDee Medical Training
High School Diploma -
Hemingway High
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