KEISHA LEWIS
MIDDLETOWN,DE
Summary
Empathetic customer service professional recognized for exceptional productivity and efficiency. Specializes in conflict resolution, data entry, and customer relationship management, consistently delivering positive outcomes. Proven expertise in communication and problem-solving enhances customer experiences and fosters long-term loyalty.
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations.
Overview
9
9
years of professional experience
Work History
Administrator Assistant/Leasing Agent
Montium LLC
07.2023 - 12.2024
- Assisted managing daily operations and resident relations
- Including leasing, renewals, collections, building maintenance, occupancy, final account statements, etc.
- Well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals
- Provided general administrative support such as data entry, word processing, photocopying and faxing
- Maintained files and filing, keeping sensitive information confidential
- Compiled and entered data into various databases to ensure accuracy and completeness
Leasing Manager
Capano Residential
Wilmington, DE
04.2018 - 07.2023
- Streamlined application handling to ensure efficient processing.
- Drafted necessary legal documents, including leases and addendums, in compliance with state laws.
- Maintained accurate records of tenant information in the property management software system
- Coordinated maintenance requests with contractors and verified completion of repairs
- Performed regular site visits to ensure safety standards were met throughout the property grounds
- Resolved disputes between tenants in a professional manner while upholding company policies
- Provided training for new staff members on leasing regulations and procedures.
Customer Service Representative
Ashley Furniture Homestore
Bear, Delaware
04.2016 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
Education
BUSINESS MANAGEMENT AND ACCOUNTING -
SCS BUSINESS INSTITUTE
01.1993
Skills
- Manage Office Equipment
- Customer Service Experience
- Data Entry
- Yardi and CRM Management
- Effective Organizational Skills
- Experienced with Microsoft Office Suite
- Online Financial Management
- Experience with Entrata
- Consumer Engagement Strategies
- Customer Service Coordination
- Customer Engagement Strategies
- Client Relationship Development
- Detail-Oriented Data Input
- Coaching and Mentoring
- Administrative Management
- Confidential correspondence
References
References available upon request.
Timeline
Administrator Assistant/Leasing Agent
Montium LLC
07.2023 - 12.2024
Leasing Manager
Capano Residential
04.2018 - 07.2023
Customer Service Representative
Ashley Furniture Homestore
04.2016 - 03.2018
BUSINESS MANAGEMENT AND ACCOUNTING -
SCS BUSINESS INSTITUTE
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