Keisha Liggins
Topeka
Summary
Dynamic individual with hands-on experience in Pharmacy / Customer Services and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
Work History
Pre-Registration Representative
Stormont Vail Health
09.2023 - Current
- Completes insurance verification
- Completes the preregistration of scheduled patients via phone by collecting patient demographics, insurance information, accident information, and verifying insurance coverage with payer, educating patient on when and where to arrive for service and any rules related to arrival.
- Completes prior authorizations for identified services.
- Completes precertification and identified outpatient admissions with payers after patient arrival.
Patient Access Representative/ Medical Assistant
Ochsner Health
05.2022 - 03.2023
- Greet patients and guest in a courteous manner; initiates scheduling an appointment or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographical data for the patient’s permanent medical record which assist in accurate reimbursement while recognizing the necessity of maintaining the confidentiality of each patient.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style
- Provide excellent customer service to all patients, guests, and family members
- Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process
Patient Access Representative
St. Tammany Health System
07.2020 - 01.2022
- Primary responsible for completing an efficient and organized check in/out for the patients.
- Schedule appointments and verifying insurance during registration as appropriate.
- Collecting accurate information from patients while ensuring confidentiality of this information and that the patients are aware of their rights as determined by HIPAA regulations and company policy.
- To answer multi-line phones and direct all calls in a polite and courteous manner.
- To collect copayments and patient balances.
- To scan or file all documents into the Medical Record as needed.
Shift Supervisor
CVS Health
10.2018 - 10.2020
- Supervise on-duty employees and establish priorities within the store, such as assigning employees to work registers, stock shelves or clean the aisles.
- Working with and assisting customers on a day-to-day basis.
- Handle customer service and relations issues, such as complaints or problematic returns, and assist customers in finding and purchasing products
- Work to promote a positive shopping experience for all customers by ensuring the store is clean, employees are friendly and agreeable and aisles are properly stocked
Substitute Teacher
St. Tammany School Board
02.2019 - 03.2020
- Adhere to the curriculum and lesson plans assigned by the regular teacher.
- Follow procedures and achieve lesson goals.
- Assign and explain homework.
- Oversee students outside of the classroom including in the hallways and cafeteria.
- Comply with all school regulations and policies at all times.
- Take attendance and document daily notes.
- Ensure classroom and work is kept clean and orderly.
- Oversee the normal classroom rhythms and activities.
- Compile a report for the teacher for when he/she returns.
Caregiver
Home Instead
08.2018 - 10.2018
- Personal Care / assistance with Activities of Daily Living, Gait belt usage,Companionship, light housekeeping, meal prep/clean-up, medication reminders, incidental transportation to appointments / outings, assistance with ambulation
Direct Support Staff (DSS)
Brightspring/Rescare
09.2017 - 10.2018
- Performing personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related task
- Fostering positive relationships between individuals served and their housemates
- Ensuring client safety and maintaining a safe environment
- Assisting with toileting, including bedpans, urinals, and commode chairs
- Encouraging self-help activities
- Reporting changes in client's condition or family situation to the office
- Documenting services provided
- Performing home management functions such as light housekeeping, laundry, bed making, and cleaning
- Planning meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up
- Accompanying client to scheduled appointments
- Transporting clients or running errands for clients
- Other duties as assigned
Pharmacy Technician/Inventory Specialist
CVS
02.2015 - 08.2018
- Perform and assistant the Pharmacist in charge with general clerical duties including but not limited to cash handling, register operating, patient eligibility verification, filing, and general supply maintenance
- Enter prescriptions,along with patient demographic information, then preparing medication labels.
- Retrieve drugs from slow and fast mover locations, counting accuracy.
- Serve patients in friendly, courteous, timely manner
Pharmacy Technician
CVS Pharmacy
10.2014 - 02.2015
- Perform general clerical duties; including but not limited to operating cash register, member eligibility verification, filing and general supplies maintenance
- Enter prescription and allergy data into the computers or preparing prescription labels
- Retrieve medication from shelves, counts, and packages medication and labels medication
- Serves members in a friendly, courteous and expedient manner
Team Associate
Quick Chek
05.2014 - 10.2014
- Operate cash register
- Providing excellent customer service
- Prepare sandwiches in the deli, also be aware of specials and other products within the store.
Pharmacy Technician/Guest Service Cashier
Target
11.2012 - 02.2013
- Assist the Pharmacist in daily duties, including entering, filling, and handing out medications.
- Guest service cashier duties including handling returns, exchanges, price matching, regular purchases, and being the first line of contact with the guest.
Pharmacy Technician Extern/PRN
West End Medical Center
05.2011 - 12.2011
- Perform general clerical duties; including but not limited to operating cash register
- Member eligibility verification
- Filling and general supplies maintenance
- Enter prescription and allergy data into the computers or preparing prescription labels
- Retrieve medication from shelves, counts, and packages medication and labels medication
- Serves members in a friendly, courteous and expedient manner
Medical Assistant Extern
John W. Scivally Foot and Ankle Specialist
02.2009 - 03.2009
- Prepared patients for exams and procedures by recording medical history
- Draping and positioning for exam
- Provided clerical assistance to the physician by mailing lab forms, preparing specimen for the lab, answering the telephone, checking electronic message in-box, and booking appointments
Education
Associate - Medical Assistant
Heald College
Concord, CA05.2009
Diploma - Pharmacy Technician
American Professional Institute
Decatur, GA07.2011
Skills
- HIPAA compliance
- FDA compliance
- Precertification processes
- Prior authorization
- Verification and eligibility
- Multitasking and prioritization
- Cross-functional coordination
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Advanced math skills
- Interpreting orders
- Dosage form preparation
- Resolving customer issues
- Pharmacy operations
- Prescription processing
- Inventory management
- Insurance processing
- Creative thinking
- Analytical thinking
- Team coordination
Timeline
Pre-Registration Representative
Stormont Vail Health
09.2023 - Current
Patient Access Representative/ Medical Assistant
Ochsner Health
05.2022 - 03.2023
Patient Access Representative
St. Tammany Health System
07.2020 - 01.2022
Substitute Teacher
St. Tammany School Board
02.2019 - 03.2020
Shift Supervisor
CVS Health
10.2018 - 10.2020
Caregiver
Home Instead
08.2018 - 10.2018
Direct Support Staff (DSS)
Brightspring/Rescare
09.2017 - 10.2018
Pharmacy Technician/Inventory Specialist
CVS
02.2015 - 08.2018
Pharmacy Technician
CVS Pharmacy
10.2014 - 02.2015
Team Associate
Quick Chek
05.2014 - 10.2014
Pharmacy Technician/Guest Service Cashier
Target
11.2012 - 02.2013
Pharmacy Technician Extern/PRN
West End Medical Center
05.2011 - 12.2011
Medical Assistant Extern
John W. Scivally Foot and Ankle Specialist
02.2009 - 03.2009
Diploma - Pharmacy Technician
American Professional Institute
Associate - Medical Assistant
Heald College