Keisha Lumpkin

• Work from home position, Fully Remote.
• Conducted customer needs assessments to identify appropriate coverage levels and options.
• Advised clients on their insurance needs and coverage options based on individual requirements.
• Performed routine follow-up calls to assess customer satisfaction with products and services.
• Provided sales support for clients seeking information about Medicare coverage.
• Enrolled clients with Medicare with CMS Marketplace

• Work from home position, Fully Remote.
• Followed up regularly with customers regarding their policies' performance.
• Utilized computer software programs such as Microsoft Office and Salesforce effectively.
• Processed applications for new or renewal policies accurately and timely.
• Daily duties of assisting clients with knowledge in reference to Health insurance plans
• Developed and maintained relationships with customers by providing personalized service, advice, and information.

• Work from home position, fully remote.
• Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
• Assisting Members with account specific customer service in reference to medical coverage

Assisted broker with plan detail and account related questions

• Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

• Producing great customer service
• Contacted consumers from prepared list to conduct interviews to obtain information.
• Used statistical software to analyze data from surveys, old records or case studies.
• Handled fast and slow call volumes.
• Asked questions in accordance with instructions to obtain person's name, address and age.

• Outbound calling customer service
• Front Office assistant work, taking and making calls
• Listening to Agents calls
• Loading and unloading donation.

• Inbound calling center for customer service, billing, and Sales
• Monitored the daily performances of agents
• Trained new and tenured agent on handling irate calls and provide excellent customer service
• Assisted with inbound calls and assisted customers as needed
• Setting targets for agents well as motivating them to achieve those targets.

• Made outbound calls to conduct surveys
• Provided awesome customer service
• Handled with fast and slow call volumes.

• Promptly answered telephone calls to reflect professional corporate image
• Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill
• Strive for quick complaint resolution: commended by Supervisor for the resolve problems on the first call and avoid escalation of issues.

• Received bonuses and awards for wonderful customer service
• Responded to inbound service calls in a fast-paced, high-volume call center
• Provided superior customer service and work quality while demonstrating attention to detail, flexibility, and innovation in resolving problems.
• Contacted customers to discuss and resolve past due accounts.
• Advised debtors on payment options and set up payment plans.
• Reasoned with customers and attempted to negotiate full balance payments.