Keisha Macklin
Baltimore,Maryland
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
12
12
years of professional experience
Work History
House Manager Aide
Divine Light Inc Baltimore
08.2024 - Current
- Provided personalized care to elderly or disabled family members, assisting with medication administration and mobility needs when required.
- Assisted in event planning and execution for family gatherings, holiday celebrations, and special occasions.
- Trained new staff members on house management protocols, fostering a harmonious working environment.
- Ensured healthful meals were provided regularly by coordinating with private chefs or preparing dishes as necessary.
Mental Health Support Worker
Sheppard Pratt Health
02.2024 - 08.2024
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
Patient Sitter
Second Mile Services
10.2022 - 09.2023
- Alerting nurses when patients need help or intervention
- Supervising patients in your care without distraction
- Monitoring vital signs and detecting changes in the condition of patients
- Document patient behavior and interactions
- Maintains the privacy and security of all confidential and protected health information
- Uses and discloses only that information which is necessary to perform the function of the job.
Environmental Services
John Hopkins
03.2020 - 10.2022
- Knowledge of cleaning chemicals and how to apply chemicals safely
- Clean general areas around the building
- Maintain professional attitude and ability to communicate effectively with patients, visitors, contractors, and co-workers
- Major emphasis on cleanliness and sterilization of emergency department and operating rooms ensuring availability in the event of an emergency.
Barista
Loyola Dining/Starbucks
08.2014 - 01.2020
- Greet customers as they arrive at the Starbucks outlet and inquire into their orders
- Provide customers with a clean happy environment
- Educate customers about the history of each coffee blend
- Serve brewed coffee and provide great customer service.
Intern
Urban Alliance /YMCA
09.2013 - 02.2014
- YMCA Child Care
- Assisted in maintaining a clean work environment
- Worked in a team environment
- Interacted with members.
Front Desk/Receptionist - Intern
Hebcac Youth Opportunity Program
01.2013 - 06.2013
- Greeted, directed and screened incoming calls
- Operate multi-line telephone system
- Utilize intercom system to direct incoming calls to appropriate voice mails
- Responded to patrons complaints and concerns
- Sorted and filled corresponds as assigned
- Responsible for preparation of outgoing mail/Fed-X and UPS; and delivery of incoming correspondents.
Education
Coppin Academy High School
Baltimore, Maryland06.2012
Skills
Housekeeping knowledge
Home maintenance
First Aid Training
Guest Relations
Safety Management
Crisis Intervention
Multitasking and Prioritizing
References
Upon Request
Timeline
House Manager Aide
Divine Light Inc Baltimore
08.2024 - Current
Mental Health Support Worker
Sheppard Pratt Health
02.2024 - 08.2024
Patient Sitter
Second Mile Services
10.2022 - 09.2023
Environmental Services
John Hopkins
03.2020 - 10.2022
Barista
Loyola Dining/Starbucks
08.2014 - 01.2020
Intern
Urban Alliance /YMCA
09.2013 - 02.2014
Front Desk/Receptionist - Intern
Hebcac Youth Opportunity Program
01.2013 - 06.2013
Coppin Academy High School
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