Summary
Overview
Work History
Education
Skills
Timeline
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Keisha Maldonado

Reading,PA

Summary

Responsible secretary accomplished in scheduling and documentation management. Service-oriented individual with expertise in preparing and modifying documents and coordinating meetings. Polished communicator successful at collaborating with people of diverse backgrounds and upholding professional office reputation.

Overview

3
3
years of professional experience

Work History

Retail Banker

Woodforest National Bank
Reading, Pennsylvania
06.2023 - 02.2024
  • Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
  • Provided excellent customer service by promptly responding to telephone inquiries concerning account information or bank services.
  • Tracked sales goals set by the branch manager and implemented plans accordingly.
  • Explained bank products and services offered in detail so that customers can make informed decisions.
  • Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.

Secretary

Maldo's Trucking
Reading, PA
11.2020 - 05.2023
  • Organized and maintained documents, files, and records.
  • Coordinated communications, took calls, responded to emails, and interfaced with clients.
  • Assisted with answering phones, filing paperwork, entering data, and creating invoices to support the operations department.
  • Greeted visitors and directed them to the appropriate location or person.
  • Created and updated spreadsheets to track and report data.

Education

High School Diploma -

Wilson Area High School
Easton, PA
06.2021

Skills

  • Document and File Management
  • Professional and Courteous
  • Computers and Technology
  • Strong Organizational Skills
  • Microsoft Office
  • Confidentiality Understanding
  • Multitasking and Time Management
  • Highly Efficient and Productive
  • Bilingual in Spanish and English

Timeline

Retail Banker

Woodforest National Bank
06.2023 - 02.2024

Secretary

Maldo's Trucking
11.2020 - 05.2023

High School Diploma -

Wilson Area High School

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Keisha Maldonado