Keisha Manley
Richmond,VA
Overview
11
11
years of professional experience
Work History
Manage Companion Care
Abc Companion Company
- Enhanced client well-being by providing compassionate care and companionship.
- Ensured safety of clients through diligent monitoring of their physical and emotional needs.
- Assisted clients with daily living activities, promoting independence and dignity.
- Supported families by maintaining clear communication about their loved one''s progress and overall health status.
- Provided reliable transportation for medical appointments, errands, and social outings to support client engagement in the community.
- Developed personalized recreational activities that catered to individual interests, fostering mental stimulation and enjoyment.
- Collaborated with healthcare professionals to ensure optimal client care plans were implemented effectively.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Encouraged independence through skill-building exercises tailored to each client''s unique abilities and limitations.
- Educated clients on wellness practices such as exercise routines or relaxation techniques for improved quality of life.
- Organized important documents related to healthcare, finances, or legal matters for easy access by clients or their family members when needed.
- Established trusting relationships with clients through attentive listening skills and genuine empathy towards their personal struggles.
- Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Provided emotional support during difficult times, acting as a consistent and reliable source of companionship for clients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored progress and documented patient health status changes to keep care team updated.
Owner/Operator
ServeRVA, LLC
02.2018 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Owner/Operator
Impact Senior Services
04.2014 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed comprehensive training programs for employees to enhance skills and improve productivity.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Scheduling Coordinator
Mature Options
01.2023 - 03.2024
- Participated in case conferences, sharing insights on patient progress and potential improvements in service delivery.
- Managed caseloads efficiently by prioritizing tasks based on urgency and importance levels.
- Developed strong rapport with patients and their families, building trust in the care management process.
- Provided support to Care Manager during crisis situations requiring immediate attention or intervention.
- Educated patients and family members about available resources within the community to help them cope with challenges related to their health conditions.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Developed and implemented training programs for care staff to enhance skills and knowledge.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Senior Scheduling Coordinator
Mature Options
01.2021 - 01.2024
- Enhanced project efficiency by streamlining scheduling processes and implementing effective communication strategies.
- Reduced scheduling conflicts by proactively identifying potential issues and coordinating with team members to resolve them.
- Improved overall productivity by optimizing resource allocation for multiple projects simultaneously.
- Increased client satisfaction by maintaining clear communication of project timelines and deliverables.
Private Duty Certified Nursing Assistant
Virginia Spratley
12.2013 - 12.2017
- Improved patient comfort by providing high-quality personal care and assistance with daily activities.
- Enhanced patient safety by monitoring vital signs and reporting any changes to supervising nurse or physician.
- Maintained patient confidentiality by adhering to HIPAA regulations in all documentation and communication.
- Assisted patients with mobility issues, supporting them during transfers and ambulation for increased independence.
- Contributed to the development of individualized care plans, collaborating with medical professionals to ensure optimal patient outcomes.
- Promoted a positive environment by engaging patients in conversation and recreational activities tailored to their interests.
- Provided emotional support for patients and their families, fostering strong relationships built on trust and empathy.
- Administered prescribed medications under supervision, ensuring accurate dosages for optimal treatment efficacy.
- Educated patients on proper self-care techniques, empowering them to take an active role in their health management.
- Maintained detailed records of patient progress, contributing valuable information for ongoing care plan adjustments.
- Facilitated smooth communication between patients, family members, and medical staff by serving as a reliable point of contact.
- Delivered exceptional patient care while working closely with interdisciplinary teams of healthcare professionals.
- Prevented potential complications by promptly identifying symptoms requiring immediate intervention or escalation.
- Ensured timely completion of necessary tasks by managing time effectively and prioritizing responsibilities according to urgency.
- Maximized patient satisfaction by addressing concerns promptly and consistently exceeding expectations in service delivery.
- Preserved a clean living environment through thorough housekeeping duties, promoting overall well-being for the patient.
- Aided in meal preparation adhering to dietary restrictions, ensuring nutritious meals were provided in accordance with specified guidelines.
- Utilized effective non-verbal cues while communicating with cognitively impaired patients fostering understanding while reducing frustration.
- Assisted in the development of more efficient care routines, streamlining processes to maximize time spent on direct patient care.
- Collaborated with medical professionals during patient assessments and evaluations, providing accurate information for comprehensive treatment planning.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Voluntary Assistant
Catholic Schools
01.2013 - 04.2016
- Enhanced community outreach by coordinating and executing local events and initiatives.
- Supported fundraising efforts for various projects, contributing to the successful achievement of goals.
- Assisted in organizing and managing volunteer activities, ensuring a positive experience for all participants.
- Increased awareness of organizational mission through social media management and content creation.
Education
Bachelor of Arts - Liberal Arts And Sciences
UR
Richmond VA08.2020
Skills
- Task Delegation
- Social Perceptiveness
- Resilience strengthening
- Self-awareness cultivation
- Effective communication
- Motivation encouragement
- Conflict resolution
- Goal setting guidance
- Boundary establishment
- Interpersonal skills
- Active listening
- Time management
- Incident Reporting
- Documentation
Timeline
Scheduling Coordinator
Mature Options
01.2023 - 03.2024
Senior Scheduling Coordinator
Mature Options
01.2021 - 01.2024
Owner/Operator
ServeRVA, LLC
02.2018 - Current
Owner/Operator
Impact Senior Services
04.2014 - Current
Private Duty Certified Nursing Assistant
Virginia Spratley
12.2013 - 12.2017
Voluntary Assistant
Catholic Schools
01.2013 - 04.2016
Manage Companion Care
Abc Companion Company
Bachelor of Arts - Liberal Arts And Sciences
UR
Similar Profiles
Elizabeth RigbyElizabeth Rigby
Support Worker at Perth Care Companion CompanySupport Worker at Perth Care Companion Company
Naveen BhatiaNaveen Bhatia
Depends on Your Job Role, the Company Hierarchy an at Example: If You Worked for a Company Called "ABC Industries," "ABC Industries" Would Be Your EmployDepends on Your Job Role, the Company Hierarchy an at Example: If You Worked for a Company Called "ABC Industries," "ABC Industries" Would Be Your Employ
Heather KellesisHeather Kellesis
Intern at ABC CompanyIntern at ABC Company
Tia BrownTia Brown
Clerk at United States Postal Service, USPSClerk at United States Postal Service, USPS
Fulvio PinedaFulvio Pineda
Custodian Supervisor at Cleaners of AmericaCustodian Supervisor at Cleaners of America