Kei'Sha McClendon
Houston,TX
Summary
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
10
10
years of professional experience
Work History
Juvenile Detention Officer
Harris County Juvenile Probation Department
Houston, TX
01.2024 - Current
- Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
- Reported incidents of misconduct or violations of policy to supervisors.
- Conducted security checks on the facility grounds and surrounding areas.
- Supervised recreational activities for detained juveniles.
- Counseled juveniles on life skills, such as anger management, problem solving, conflict resolution.
- Performed administrative tasks such as filing paperwork and updating records.
Probation Intern
Harris County Juvenile Probation Department
Houston, Texas
08.2023 - 11.2023
- Maintained accurate records regarding all activities performed while working on specific cases.
- Conducted risk assessments of probationers to determine appropriate levels of supervision.
- Conducted home visits with probationers and their families, as needed.
- Attended meetings with community agencies, such as schools and treatment providers, to ensure that services were being provided appropriately to clients.
- Coordinated referrals to community resources, including mental health providers, substance abuse treatment centers, job training programs.
- Prepared written reports summarizing interviews conducted with clients or other parties involved in a case file.
Customer Service Representative
24 Hour Fitness Super Sport
Pearland, TX
12.2014 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Bachelor of Science - Criminal Justice
Texas Southern University
Houston, TX12-2024
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX08-2022
High School Diploma -
Klein Forest High School
Houston, TX05-2010
Skills
- Proficiency in Administration of Justice
- Suicide Prevention
- Restraint Techniques
- Security Procedures
- Knowledge of juvenile corrections
- Recreational Activities
- Educational Support
- Human relations
- First Aid/CPR
- Recordkeeping
- Evidence collection
- Teamwork and Collaboration
- Hazardous evidence handling
- Laboratory Testing
- Court proceedings familiarity
Accomplishments
- President's List (Spring & Fall 2023, Spring 2024)
- Started program at Juvenile Facility
Affiliations
- Forensic Science Courses (Intro to forensics, Evidence & Collection, Forensic Analysis)
- Criminal Investigation Course
Timeline
Juvenile Detention Officer
Harris County Juvenile Probation Department
01.2024 - Current
Probation Intern
Harris County Juvenile Probation Department
08.2023 - 11.2023
Customer Service Representative
24 Hour Fitness Super Sport
12.2014 - 04.2019
Bachelor of Science - Criminal Justice
Texas Southern University
Associate of Arts - Multidisciplinary Studies
Houston Community College
High School Diploma -
Klein Forest High School
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