Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Keisha Miller

Sanford,Maine

Summary

Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.

Overview

13
13
years of professional experience

Work History

FOH RESTAURANT MANAGER

CRANE HOTELS
01.2023 - 01.2024


  • Supervising staff
  • Address customer complaints
  • Ensuring health & safety standards are met
  • Managed social media accounts and website content
  • Updated menus, create promotions and events across digital platforms to keep content relevant and aligned with marketing goals
  • Managed policies and procedures
  • Accurately gauging employee performance
  • Greeting and advising guests
  • Troubleshooting (POS systems & printers)
  • Coordinating daily restaurant management operations
  • Ability to work in a fast-paced environment and supporting staff
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

FOH EXPEDITOR (EXPO)

STONES THROW RESTAURANT & HOTEL
01.2018 - 01.2023
  • Co-ordinate & facilitate communication between kitchen and the front of house staff to ensure dishes are completed and plated accurately, and served promptly

HOST/SERVER

STONES THROW RESTAURANT & HOTEL
01.2014 - 01.2018
  • As a Host: Greet customers
  • Manage reservations
  • Co-ordinate seating to maintain a smooth a smooth flow in the dining area
  • Attention to details
  • As a Server: Positive guest experience
  • Take orders
  • Answer menu questions
  • Serve food and beverages
  • Address any guest concerns
  • Handle payment transactions

FRONT DESK PERSONNEL

THE ANCHORAGE INN
01.2014 - 01.2015
  • Greeting and ensuring that all guests are given the best service possible
  • Processing a number of reservations throughout the season

ASSISTANT IN ACCOUNTING DEPT.

CARIMED JA. LTD.
06.2013 - 08.2013
  • Basically assisting the accounting clerk with updating the records and preparing/rechecking their financial statements

ADMINISTRATIVE ASSISTANT IN OVERSEAS DEPT

POSTAL CORPORATION OF JAMAICA (CENTRAL SORTING OFFICE)
06.2012 - 08.2012
  • Recording all client information and ensuring that the Overseas Department manager's schedule was properly organized

ACCOUNTANT ASSISTANT

EDGECHEM JAMAICA LTD
06.2012 - 08.2012
  • Updating the company's financial statement on the system using Microsoft Excel to provide accurate number for their balance sheet statements and cash flows from previous years

RECEPTIONIST

NATIONAL HOUSING TRUST
06.2011 - 08.2011
  • Greeting customers and setting appointments, also filing for the departments

Education

BSC IN MANAGEMENT STUDIES - HONS.

UNIVERSITY OF THE WEST INDIES
MONA, JAMAICA
01.2014

DIPLOMA & ASSOCIATES IN BUSINESS STUDIES -

BLACK RIVER HIGH SCHOOL
01.2011

CXC -

BLACK RIVER HIGH SCHOOL
01.2009

CERTIFICATE IN SECRETARIAL SKILLS -

HEART TRUST NTA
BLACK RIVER, ST. ELIZABETH
01.2009

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Customer-Oriented
  • ServeSafe
  • Front of House Management
  • Calm and Pleasant Demeanor
  • Quality Control
  • Supply Ordering and Management
  • Employee Supervision
  • Collaboration and Teamwork
  • Scheduling Staff
  • Inventory Management
  • Reliable and Responsible
  • Labor and food cost control
  • TIPS certified
  • Wine Knowledge
  • Recruitment

References

Available upon request

Volunteer Experience

  • President, Environmental Club, High School
  • President, Etiquette Club, High School
  • Vice President, Spanish Club, High School
  • Senior Prefect, Student Council, High School
  • Cultural Entertainment Affairs Chairperson, Sorority, College
  • Publication Committee Chairperson, Sorority, College
  • Block Representative, Sorority, College
  • Volunteer, Hope Institute, The Guild of Students
  • Publications Committee Chairperson, Mary Seacole Hall, College, 2012
  • Member, PRO Committee, College, 2012
  • Member, CEAC Committee, College, 2013

Timeline

FOH RESTAURANT MANAGER

CRANE HOTELS
01.2023 - 01.2024

FOH EXPEDITOR (EXPO)

STONES THROW RESTAURANT & HOTEL
01.2018 - 01.2023

HOST/SERVER

STONES THROW RESTAURANT & HOTEL
01.2014 - 01.2018

FRONT DESK PERSONNEL

THE ANCHORAGE INN
01.2014 - 01.2015

ASSISTANT IN ACCOUNTING DEPT.

CARIMED JA. LTD.
06.2013 - 08.2013

ADMINISTRATIVE ASSISTANT IN OVERSEAS DEPT

POSTAL CORPORATION OF JAMAICA (CENTRAL SORTING OFFICE)
06.2012 - 08.2012

ACCOUNTANT ASSISTANT

EDGECHEM JAMAICA LTD
06.2012 - 08.2012

RECEPTIONIST

NATIONAL HOUSING TRUST
06.2011 - 08.2011

DIPLOMA & ASSOCIATES IN BUSINESS STUDIES -

BLACK RIVER HIGH SCHOOL

CXC -

BLACK RIVER HIGH SCHOOL

CERTIFICATE IN SECRETARIAL SKILLS -

HEART TRUST NTA

BSC IN MANAGEMENT STUDIES - HONS.

UNIVERSITY OF THE WEST INDIES

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