Summary
Overview
Work History
Education
Skills
References
Certifications/ Trainings
Accomplishments
Timeline
Generic

Keisha M Rodriguez

Cleveland,Ohio

Summary

Adept at leading teams to exceed customer satisfaction goals, my tenure at Revenue Group honed my expertise in team management and customer service. Fluent in Spanish and proficient in Microsoft Office, I excel in environments requiring attention to detail and empathy. Achieved significant improvements in service delivery by fostering skill development among team members.

Overview

8
8
years of professional experience

Work History

Customer Service Representative/ Team Lead

Revenue Group
Cleveland, USA
09.2019 - Current
  • Trained new customer service team members
  • Listen to and resolve customer complaints, and identify the cause of service interruptions.
  • Motivated our team to meet goals.
  • Escalate inquiries to the appropriate team when necessary
  • Collaborate with other team members and departments to ensure customer satisfaction

Sales Associate/Customer Service Representative

Astoria Market & Cafe
Cleveland, USA
03.2017 - 10.2018
  • Specialized in artisanal cheeses and imported meats
  • Operated the cash register in a fast-paced setting, completing orders in a timely manner
  • Ensured customer satisfaction and provided outstanding customer service

Education

Medical Billing & Coding Diploma -

Remington College
Cleveland, Ohio
04.2014

Skills

  • ICD-9/CPT Coding
  • Medical Billing
  • Microsoft Office
  • Bilingual/Spanish Fluency
  • Electronic Health Records
  • Medical Terminology
  • Professionalism
  • 90 wpm typing
  • Insurance Verifications
  • Customer Service
  • Empathy
  • Team management
  • Inbound and outbound calls
  • Staff monitoring
  • Skill development
  • Data entry
  • Call center experience

References

Available Upon Request

Certifications/ Trainings

  • OSHA/HIPAA
  • Manager Training
  • Diversity, Equity, Inclusion Training
  • Empathy Training

Accomplishments

  • “I am happy to share that I completed a 3-Part training on Diversity, Equity, Inclusion and Belonging at my organization, @Revenue Group. I, along with the other leaders at my company, attended three training sessions to develop our leadership skills. We learned about DEIB and our unconscious biases, we learned about empathy and understanding for underrepresented groups, and we explored how to be more inclusive with our language and behavior. I look forward to using what I learned to make my workplace more inclusive.

Timeline

Customer Service Representative/ Team Lead

Revenue Group
09.2019 - Current

Sales Associate/Customer Service Representative

Astoria Market & Cafe
03.2017 - 10.2018

Medical Billing & Coding Diploma -

Remington College
Keisha M Rodriguez