Keisha Murchison
Washington,DC
Summary
Dependable Medical Records Specialist with 19 years of background in document assessment and quality review. Enthusiastic and committed to accuracy, with great decision-making skills while delivering the highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
20
20
years of professional experience
Work History
Medical Records Specialist
Washington Neurosurgical Associates
Washington, DC
09.2003 - Current
- Maintain patient records in compliance with security regulations.
- Maintain patient charts and accurately recorded new information.
- Keep accurate log of requests for medical information and records.
- Communicate effectively with staff, patients and insurance companies by email and telephone.
- Accurately pull patient records for upcoming appointments and procedures, typically 40 hours prior.
- Obtain necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Utilize Medic Elite to manage and confirm patient data, such as insurance, demographic and medical history information.
- Schedule in & outpatient surgery.
- Follow physician's orders and availability calendar to schedule tests and procedures.
- Reach out to patients to confirm arrival times and convey procedures.
- Contact insurance companies to obtain authorizations and gather all related medical records.
- Verifies insurance coverage and obtain pre-authorizations.
- Educate patients about surgeries and provide treatment plan documentation.
- Review medical histories and current information to provide accurate information to surgeons.
- Coordinate with facilities to set up surgeries for 3 Neurosurgeons.
- Check patients in and out and collect payments.
- Answer telephone calls to offer office information, answer questions and direct calls to staff.
- Receive, record and address incoming and outgoing communication via telephone and email.
- Schedule patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carries out front office duties utilizing data entry skills in framework of medical database.
- Obtain payments from patients and scan identification and insurance cards.
- Organize and maintain patient chart filing system to promote quick data finding for staff.
- Answer phone calls and messages for 3 Neurosurgeons, scheduling appointments and handling patient inquiries.
- Process medical records requests from outside providers according to facility, state and federal law.
- Maintain relationships with medical providers, suppliers and reporters.
- Review recordkeeping procedures for patients and doctors.
- Follow up with patients about medical and healthcare processes.
- Review charts and flag incomplete or inaccurate information.
- Maintain patient confidence by keeping patient records information confidential.
- Upload physician progress notes, history and physicals into p
- Create new medical records and retrieve existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintain historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification system
- Train all new employees on department procedures and policies to maximize department productivity.
- Oversees project to revamp filing system and improve department productivity.
- Manage 3 Neurosurgeons calendars (personal/professional) i.e., court appearances and depositions and travel.
Bank Teller
Marlow Heights Service Center
Marlow Heights, Maryland
08.2002 - 09.2003
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Eastern Senior High School
Washington, DC06.1995
Skills
- Medical Billing Processing
- Medical Terminology Understanding
- Transcribing Medication
- Information Classification
- Positive Interactions
- Professional Relationships
- Word Processing Software
- Training Procedures
- Customer Satisfaction
- Medical Information Computerization
- Administrative Duties
- HIPAA Requirements
Timeline
Medical Records Specialist
Washington Neurosurgical Associates
09.2003 - Current
Bank Teller
Marlow Heights Service Center
08.2002 - 09.2003
High School Diploma -
Eastern Senior High School