Keisha Ocasio
Yonkers,NY
Summary
Multi-talented business leader bringing 14 years of experience in the Business Management field. Strategic problem solver and change manager. Visionary executive implements plans that meet current and future needs. Key expertise in the Hospitality/Service industry.
Overview
1
1
Certification
Work History
Chief Executive Officer
Kutzpa LLC
New York, NY
3/06/06 - Current
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Established policies, procedures, and protocols to improve operational efficiency.
- Negotiated contracts with vendors, suppliers, and partners.
- Evaluated current products and services to develop strategies for improvement.
- Reviewed employee performance evaluations in order to make personnel decisions.
Housekeeping Supervisor
The Wagner Hotel
New York, NY
9/1/2018 - 3/26/20
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Housekeeping Coordinator
The Ritz Carlton Battery Park
Battery Park, NY
2/1/07 - 8/31/18
- Created and maintained detailed records of all housekeeping activities, supplies, and personnel.
- Developed and implemented comprehensive cleaning schedules for the entire facility.
- Inspected guest rooms for cleanliness prior to guest check-in.
- Coordinated with vendors for the supply of necessary materials and equipment used in housekeeping operations.
- Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
- Monitored inventory levels of all janitorial supplies to maintain adequate stock levels.
- Maintained effective communication with other departments within the hotel to coordinate services effectively.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Education
Business Management - Business Administration
Katharine Gibbs School - New York City
New York, NY06-2006
Some College (No Degree) - Business Management
Herbert Lehman College
The Bronx, NYSkills
- Project Management
- Consulting
- New market penetration
- Change Management
- Contract Management
- Staff Management
- Cash Management
- Human Resources Management
Certification
Certificate Of Achievement Advanced Computer Skills, advanced Word & Excel, AI advertising, etc...
Affiliations
Accomplished Landscape Painter (Oil & Acrylic)
References
References available upon request.
Timeline
Chief Executive Officer
Kutzpa LLC
3/06/06 - Current
Housekeeping Supervisor
The Wagner Hotel
9/1/2018 - 3/26/20
Housekeeping Coordinator
The Ritz Carlton Battery Park
2/1/07 - 8/31/18
Business Management - Business Administration
Katharine Gibbs School - New York City
Some College (No Degree) - Business Management
Herbert Lehman College
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