Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Orozco

Carrollton ,TX

Summary

Dynamic Certified Pharmacy Technician with extensive experience at CVS Pharmacy, excelling in insurance billing and customer service. Proven ability to enhance patient care through accurate prescription filling and effective problem-solving. Recognized for training new staff and optimizing pharmacy operations, ensuring compliance with HIPAA regulations and maintaining meticulous records.

Reliable and detail-focused individual with knack for accuracy and efficiency in fast-paced environment. Possesses solid knowledge of pharmacological principles and medication safety protocols, with strong skills in data entry and customer service. Committed to enhancing patient care and optimizing pharmacy operations.

Overview

2
2
years of professional experience

Work History

Certified Pharmacy Technician

Carrollton Regional Pharmacy
03.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Certified Pharmacy Technician

CVS Pharmacy
09.2023 - 03.2024
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.

Education

Associate of Science - Nursing

Brookhaven College
Dallas, TX
05-2027

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Team collaboration
  • Filling prescriptions
  • Pharmaceutical calculations
  • Pharmacist support
  • Pharmacy and customer records management
  • Insurance verification

Timeline

Certified Pharmacy Technician

Carrollton Regional Pharmacy
03.2024 - Current

Certified Pharmacy Technician

CVS Pharmacy
09.2023 - 03.2024

Associate of Science - Nursing

Brookhaven College

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