Summary
Overview
Work History
Education
Skills
Certification
Operating Systems
Quote
Work Availability
Work Preference
Interests
Timeline
Receptionist
Keisha Orr

Keisha Orr

New York,NY

Summary

Dynamic Human Resources and Financial Services professional, bringing 20 years experience in Human Resources Advisory, Training & Development, Recruitment, and Life Coaching. Excels when working across the employee lifecycle from executive leaders to early career talent. Thrives in dynamic, high-pressure work environments experiencing organizational change.

Overview

24
24
years of professional experience
5
5
Certification

Work History

HUMAN RESOURCES CONSULTANT

co-LAB COLLECTIVE
06.2023 - 02.2024
  • Responsible for creating wellness plan, utilizing holistic approach to employees' well-being that aligns with organizational values of restorative practices.
  • Provided comprehensive headcount cost analysis facilitating deep understanding of overall expenditure per hire.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Managed transition from one PEO (Professional Employer Organization) to another, overseeing entire process to ensure smooth and seamless transition for employees and organization.
  • Updated and revised employee handbook, ensuring all policies and procedures are current, aligned with legal standards, and effectively communicated to employees.

ENROLLMENT DIRECTOR, MUNICIPAL ID PROGRAM

Department Of Social Services
06.2021 - 12.2023
  • Highly skilled in overall design, set up and staff management of ID sites throughout NYC.
  • Oversaw staffing portfolio consisting of 18 supervisors, and 200 specialists and assistants.
  • Managed staff schedules for 200+ employees for 16-hour operations, 7 days week, while also overseeing staff vacancies by conducting interviews, handling onboarding, and providing training for mid-level management and line staff.
  • Exceptional at identifying policy gaps and procedure inefficiencies - authored operational manuals, quality assurance checklists, forms, etc.
  • Contributed to formulating, modifying, and implementing program policies and procedures.
  • Handled complex emergency matters and City Hall requests.
  • Developed comprehensive onboarding and training programs for new employees, accelerating their integration into team environment.
  • Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
  • Mentored team members in developing their skills and advancing their careers within organization.
  • Evaluated emerging technologies as potential tools for enhancing business processes or improving overall performance.
  • Represented organization at external meetings and events to promote and build relationships with CBO's.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

TRAINER & STAFF DEVELOPMENT MANAGER

Department Of Human Services
02.2015 - 06.2021
  • Trained and mentored over 300 new personnel hired to fulfill various roles.
  • Manage new hire onboarding program and ongoing enablement to ensure employees are successful and operating within compliance guidelines.
  • Engaged in collaborative efforts with cross-functional colleagues, including HR Directors, Quality Assurance, and Customer Service, to analyze training needs and opportunities.
  • Developed lesson plans, instructional materials and written practice tests for all training courses.
  • Identified and recommended staff for key positions and departments, resulting in 15% internal promotion rate.
  • Implemented mechanisms and metrics for monitoring program's success with focus on staff performance, compliance, feedback and employee engagement
  • Collaborated with diverse vendors to deliver supplemental training programs, emphasizing DEI initiatives, such as LGBTQI awareness, crime prevention, sensitivity training, and anti-xenophobic education.
  • Conducted needs assessments to pinpoint performance gaps and crafted tailored learning solutions, resulting in significant decrease in data entry errors from 10% to 3%.
  • Created and oversaw Policy & Procedures, Technology, and Customer Service trainings.
  • Designed and delivered web-based, self-directed learning materials.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Promoted culture of continuous learning within organization by advocating for ongoing professional development opportunities.

HUMAN RESOURCES CONSULTANT

Center for Urban Community Services
10.2014 - 01.2015
  • Reviewed FMLA, WC, and STD service contracts for compliance with Federal/State/City regulations, covering minimum of 20 employees.
  • Obtained and verified necessary documentation from employees on leave to maintain benefits continuity.
  • Facilitated smooth return-to-work transitions by communicating clear timelines and requirements.
  • Assessed employee benefit status documentation for accuracy and completeness.
  • Generated and disseminated weekly summary reports on leave status and compliance metrics.

HUMAN RESOURCES MANAGER

Redi Global Technology
06.2014 - 10.2014
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Managed and negotiated all Statement of Work contracts.
  • Organized Sexual Harassment training for staff, resulting in 100% compliance.
  • Collaborated with hiring manager to track consultant performance against SOW deliverables.
  • Consulted with legal to negotiate and provide contracts to new hires seeking H-1B Visas.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

HR MANAGER - TRAINING & DEVELOPMENT

MarketAxess
01.2000 - 01.2010
  • Orchestrated comprehensive HR functions, encompassing onboarding, training, recruitment, payroll, policy and procedures, benefits, and performance management.
  • Implemented trainings for critical areas including HIPAA, Non-Exempt policy, payroll & stock option regulation, and mid/year-end review processes, resulting in successful audits, efficient stock option distribution, and reduced payroll errors.
  • Co-authored comprehensive employee handbook in collaboration with Legal Counsel, addressing disciplinary procedures, code of conduct, FMLA, and policy and benefits, aligned with federal/state/city guidelines for process adoption.
  • Launched and supervised College Associate Program, overseeing curriculum and successfully hiring, training, and managing 4 associates.
  • Spearheaded Human Resources Information System projects, skillfully managing multiple software contracts including payroll systems, automated time and attendance, and stock option tracking.
  • Efficiently administered multi-state payroll for 200 FTE, resolving W-2, COLA, and 401K reporting issues, and provided bi-weekly reports to COO and Head of Human Resources, ensuring timely payments and compliance.
  • Successfully navigated HR functions during growth phase, supporting transition from 60 employees to over 200.
  • Pioneered and managed high school intern program, significantly reducing temporary workforce usage.

Education

Associate of Applied Science - Business Administration

Monroe College
The Bronx, NY
01.1996

Skills

  • Leadership
  • Change Management
  • Training & Leadership Development
  • Benefits Plans and Renewals
  • Recruiting
  • Early Talent Development
  • HRIS/AMS Selection and Implementation
  • Employee Relations
  • Compliance
  • Performance Evaluations
  • Start-Up Experience
  • Payroll
  • Process Improvement
  • Policy & Procedures Development

Certification

  • Lean Six Sigma (White Belt)
  • Virtual Training
  • Society of Human Resources Management
  • HR Management Certification
  • Women's Bond Club
  • President, Parent Association
  • Mentor (Cristo Rey and Momentum Teens for Leadership)
  • Train the Trainer Certified

Operating Systems

ADP • CHECKPOINTHR • KRONOS • FIDELITY• SUCCESSFACTORS • JOBVITE • iCIMS • TRINET • MICROSOFT OFFICE SUITE

Quote

Whether in your first season or fiftieth season — it's never too late or too soon to just bloom.
Keisha Orr

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Preference

Location Preference

Hybrid

Important To Me

Company CultureWork-life balanceHealthcare benefitsPersonal development programsPaid time offWork from home option

Interests

Traveling

Beaching

Podcast

Timeline

HUMAN RESOURCES CONSULTANT

co-LAB COLLECTIVE
06.2023 - 02.2024

ENROLLMENT DIRECTOR, MUNICIPAL ID PROGRAM

Department Of Social Services
06.2021 - 12.2023

TRAINER & STAFF DEVELOPMENT MANAGER

Department Of Human Services
02.2015 - 06.2021

HUMAN RESOURCES CONSULTANT

Center for Urban Community Services
10.2014 - 01.2015

HUMAN RESOURCES MANAGER

Redi Global Technology
06.2014 - 10.2014

HR MANAGER - TRAINING & DEVELOPMENT

MarketAxess
01.2000 - 01.2010

Associate of Applied Science - Business Administration

Monroe College

Similar Profiles

CREATE PROFILE
Keisha Orr