Keisha Pate
Atlanta,GA
Summary
Results-driven and forward-thinking team leader with a proven track record of excellence in customer service management. Proficient in crafting effective strategies, establishing objectives, and nurturing employee growth. Adept at articulating and achieving goals with unwavering confidence and decisiveness. Exceptional problem-solving abilities complemented by strong interpersonal aptitude.
Overview
13
13
years of professional experience
Work History
Office Assistant
Perl Smile Co. ATL
02.2024 - Current
- Creates and maintains spreadsheets in Microsoft Excel for Veteran Patients claims, ensuring accuracy and timely processing.
- Performed data entry tasks, including insurance coverage and benefits for patients
- Answer phone calls and provide exceptional customer service, assisting patients with inquiries and scheduling appointments
- Supports Office Manager and dental team in daily operations, ensuring the smooth running of the office.
- Acts as Liaison when the Office Manager is out, handling urgent matters and maintaining office continuity
- Organizes and Schedules “Lunch and Learns: sessions with potential vendors, fostering strong professional relationships
- Assist in screening and evaluating applicants for various office positions
- · Orders and Maintains inventory of office supplies, ensuring availability and cost-effectiveness
Administrative Assistant
BeMatrix USA
08.2022 - 08.2023
- Provided daily administrative support to the senior management team including special projects and data entry
- Creating spreadsheets and reports based on company records
- Assisted with yearly audit for warehouse inventory and operations, including counting all inventory in both warehouses; if discrepancies were found in the software, conducted recounts of specific materials
- Daily assistance with editing documents, printing, and basic bookkeeping
- Maintained and managed calendars, email, and contacts
- Assisted with special projects and research as needed
- Liaison with IT department/outsourced partner to ensure technology challenges are rectified promptly and efficiently
- Ensured that employees have access to the tools they need to complete their work by stocking office supplies, ordering inventory, and distributing equipment
- Administrative duties including handling phones, calendar management, detailing messages, and general office management tasks
- Assisted with compiling and distributing information and materials for meetings
- Interface with vendors and various internal departments
- Event planning for in-office meetings, event set up, and cleanup
Indexer
State Farm-Randstad Temp Services
05.2022 - 07.2022
- Collected, arranged and input information into database system.
- Prepared/Organized Claims on generated computer system for Claim Adjusters.
- Reached daily numbers by 30 percent daily.
- Cleaned up files regularly by removing outdated information for archival or disposal
- Classified files based on source, type or other details
- Enhanced indexing efficiency by meticulously analyzing and organizing documents for easy retrieval.
- Implemented quality control measures to minimize errors and maintain high standards in document organization.
Office Assistant
Arch Dent Dental
01.2012 - 03.2020
- Scheduled Appointments for patients.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Interacted with customers by phone, email or in-person to provide information
Project Coordinator
SGS North America Inc - Kelly Services
10.2018 - 06.2019
- Determined project scope, and developed delivery plan, including delivery path, resources, and sample requirements by analyzing client input, and product information for basic projects with supervision.
- Assists ITA team members as trained and requested to work with operations and sales team in determining project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product information.
- Supports the team in communicating project status to customers, including any technical issues, Test Standard explanations, certification requirements, and SGS procedures and requirements
- Carried out day-to-day duties accurately and efficiently
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Education
Bachelor of Science in Accounting - Accounting
Strayer University
Atlanta, GA05.2028
Skills
- Microsoft Office
- Book Keeping
- Data Entry with high accuracy
- Staff Supervision
- Customer Relations
- Training and Development
- Customer Service
- Time Management
- Verbal Communication
- File Maintenance
- Excel spreadsheets
- Documentation And Reporting
Timeline
Office Assistant
Perl Smile Co. ATL
02.2024 - Current
Administrative Assistant
BeMatrix USA
08.2022 - 08.2023
Indexer
State Farm-Randstad Temp Services
05.2022 - 07.2022
Project Coordinator
SGS North America Inc - Kelly Services
10.2018 - 06.2019
Office Assistant
Arch Dent Dental
01.2012 - 03.2020
Bachelor of Science in Accounting - Accounting
Strayer University
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