Keisha Ponce
Slate Hill,NY
Summary
Seasoned professional with a robust background in inmate monitoring and relationship building, notably at the Office of Children and Family Services. Excelled in implementing effective learning strategies and critical thinking in educational settings. Proven track record in enhancing safety and fostering meaningful connections, leveraging skills in surveillance and student-centered learning. Resourceful professional in metal refining operations known for high productivity and efficient task completion. Possess specialized skills in temperature control, quality assurance, and safety protocols which ensure the integrity of metal processing. Excel in teamwork, problem-solving, and adaptability, contributing to streamlined operations and workplace safety.
Overview
5
5
years of professional experience
Work History
Goshen Secure Center
Office of Children and Family Services
Goshen, New York
01.2023 - Current
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Transported inmates to court, doctor appointments and work sites.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained clear and open communications with facility areas to support safe operations.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
Internet Repair
Spectrum
Middletown, New York
11.2020 - 12.2022
- Helped customers fix their internet.
- Provided great customer service. and instructions on what needs to be done.
- Patience and step-by-step instructions they needed to complete the task at hand.
Teeacher Assistant
The Arc Of Sullivan and Orange county
Middletown, New York
09.2019 - 11.2020
- Implemented behavior management strategies to maintain classroom discipline.
- Utilized technology-based learning tools to enhance classroom instruction.
- Participated in workshops, trainings and conferences to improve educational skills.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Maintained a safe and orderly learning environment for all students.
- Assessed student performance through tests, quizzes and other assessments.
Education
Associate of Arts - Human Services
Suny At Orange County Community College
Middletown, NYSkills
- Incident prevention
- Perimeter control
- Inmate monitoring
- Policy enforcement
- Relationship building and management
- Surveillance
- Curriculum implementation
- Effective listening
- Learning strategies
- Critical thinking
- Classroom instruction
- Student-centered learning
- Student motivation
- Special needs students
- Motivating students
- Test grading
Internship
- Interned at Access Support For Living in a Day Hab Facility with disabled elderly people. Assisted individuals in daily lives, promoting independence and well being. Responsibilities included providing personal care,and offering emotional support. I developed empathy, communication skills, and an understanding of care needs while contributing to a compassionate environment focused on dignity and inclusion
Timeline
Goshen Secure Center
Office of Children and Family Services
01.2023 - Current
Internet Repair
Spectrum
11.2020 - 12.2022
Teeacher Assistant
The Arc Of Sullivan and Orange county
09.2019 - 11.2020
Associate of Arts - Human Services
Suny At Orange County Community College
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