Keisha Prince
Plantation,Florida
Summary
. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Reservation Agent
American Airlines
07.2022 - 02.2024
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved billing discrepancies efficiently by coordinating efforts with accounting personnel to ensure timely resolution for all parties involved.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Spearheaded initiatives aimed at improving interdepartmental communication which led to more efficient problem-solving within the reservations team.
Medical Insurance Sales Agent
Together Health
07.2019 - 07.2022
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Increased sales and customer satisfaction through personalized servicing.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Exceeded quarterly quotas by effectively managing a large territory of accounts and prioritizing tasks accordingly.
Travel Consultant
Royal Caribbean Cruises Ltd.
07.2017 - 07.2019
- Managed end-to-end sales processes for corporate travel arrangements, including negotiations with vendors to secure competitive rates and maximize revenue
- Developed and implemented sales strategies to upsell premium travel services, resulting in increased sales revenue and customer satisfaction
- Provided exceptional customer service throughout the sales cycle, addressing inquiries, resolving issues, and ensuring smooth travel experiences for clients.
Travel Consultant
American Express
07.2016 - 10.2017
- Answered all inbound calls in a timely manner maintained and updated corporate traveler profiles with current information.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Collected, handled and documented payments for travel services and associated feels.
- Handled sensitive information with professionalism and discretion.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Education
High School Diploma -
St Joseph's Convent
St. George's, Grenada09.2004
Skills
- Reservation software
- Customer Engagement
- Upselling proficiency
- Excellent Communication
- Problem-solving abilities
- Time management abilities
- Multitasking Abilities
- Adaptability and Flexibility
- Teamwork and Collaboration
- Organizational Skills
Certification
Licensed 240 Health Insurance - September 2021
Techexperience
- Microsoft Office
- Salesforce
- Sabre
Area Of Expertise
- Research Compliance
- Information Management
Timeline
Reservation Agent
American Airlines
07.2022 - 02.2024
Medical Insurance Sales Agent
Together Health
07.2019 - 07.2022
Travel Consultant
Royal Caribbean Cruises Ltd.
07.2017 - 07.2019
Travel Consultant
American Express
07.2016 - 10.2017
High School Diploma -
St Joseph's Convent
Licensed 240 Health Insurance - September 2021