Summary
Overview
Work History
Education
Skills
Certification
Workauthorization
Timeline
Generic

Keisha Proctor

Waldorf,MD

Summary

To obtain and secure a position with an organization that offers a stable work environment with opportunities for growth and development, allowing me to utilize my current skills and capabilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Caregiver

Integrity Nursing
07.2022 - Current
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Provided assistance in daily living activities by dressing, grooming, bathing.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patient with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported client to and from medical appointments with safety and efficiency.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Shift Supervisor/ Manager

Panera Bread
09.2020 - 05.2022
  • Assisting team with answering phone calls and preparing customer online/ in-store orders with accuracy and efficiency
  • Providing leadership, hands on training, counseling, and coaching junior team members
  • Record product inventory, scheduling transfers, and deliveries from store to store or hub to store
  • Supervise staff members to ensure a top quality service experience for our guests
  • Engage with customer using interpersonal skills to provide the best experience and customer service
  • In charge of opening and closing down store maintaining high standards of restaurant cleanliness, sanitation, food quality, facility management, and personnel safety
  • Creating and managing team members work schedules
  • Ensuring all revenue is accounted for and properly recorded while operating shift
  • Ensuring all policies and procedures are met in regards to work place safety, create and supervise risk mitigation plans/reports, update records for stored hazardous materials
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Associate

Panera Bread
09.2019 - 01.2020
  • Receive and place customer food orders as Cashier using micros POS system
  • Make/ prep soups and sandwiches as Line Associate
  • Clean, maintain, and bus tables in dining room
  • Operate kitchen sanitation machinery as dishwasher

Express Cleaning
07.2016 - 09.2021
  • Visually inspect and clean building (I.E
  • Mop/sweep floors, bathrooms and take out trash)
  • In charge of keeping record of weekly timesheets for 5 other employees
  • Assisted with the oversight and coordination of two commercial buildings for cleaning
  • Ability to work and close shift with little to no supervision

Transportation/ Teacher's Aide

Uniquely U Childcare and Learning Center
05.2018 - 09.2018
  • In charge and trusted with the safe transportation of children to/from school, home, or learning center daily
  • Supervised 10-15 children while in class or on field trips
  • In charge of closing learning center after work shift
  • Led classroom lessons and activities

Residential Concierge

Gates Hudson
03.2016 - 11.2016
  • Answering phones
  • Assist and direct residents with problems or concerns
  • Distributing and handling packages/ mail for residents
  • Receive and input repair requests using Yardi software
  • Interact with guest/residents and provide exceptional customer service

Waitress/ Cashier

Napoli's Pizzeria
08.2014 - 03.2016
  • Receive and input food orders
  • Welcome and seated guest
  • Entrusted with handling cash and store profits, closing out registers
  • Trained junior and new hires as cashier

Education

High School Diploma -

North Point High School
Waldorf, MD
06.2014

Skills

  • Customer service
  • Business management
  • Detailed Oriented
  • Microsoft office (Word, Excel, PowerPoint)
  • Leadership/ Supervisory
  • Computer/electronics
  • Data Entry
  • Excel
  • Receptionist
  • Cash Handling
  • Personnel safety management
  • Cleaning

Certification

CPR/AED, 10/01/18, Present

Workauthorization

Authorized to work in the US for any employer

Timeline

Caregiver

Integrity Nursing
07.2022 - Current

Shift Supervisor/ Manager

Panera Bread
09.2020 - 05.2022

Associate

Panera Bread
09.2019 - 01.2020

Transportation/ Teacher's Aide

Uniquely U Childcare and Learning Center
05.2018 - 09.2018

Express Cleaning
07.2016 - 09.2021

Residential Concierge

Gates Hudson
03.2016 - 11.2016

Waitress/ Cashier

Napoli's Pizzeria
08.2014 - 03.2016

High School Diploma -

North Point High School

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Keisha Proctor