Keisha Ramos
Stratford,CT
Summary
Dynamic manager with a proven track record at AMC Theatres, excelling in team leadership and customer service. Enhanced productivity by implementing strategic plans and agile methodologies. Achieved departmental goals through effective decision-making and relationship building, while maintaining a safe, organized environment.
Knowledgeable Desired Position with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
AMC Theatres
06.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Bow Tie Cinemas
12.2013 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Bullard Haven Technical Highschool
Bridgeport, CTAssociate Degree In Nursing - Nursing
Gateway Community College
New Haven, CTSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Documentation and reporting
- Relationship building
Certification
CPR certification
Languages
Spanish
Limited Working
Timeline
Manager
AMC Theatres
06.2021 - Current
Manager
Bow Tie Cinemas
12.2013 - 04.2021
High School Diploma -
Bullard Haven Technical Highschool
Associate Degree In Nursing - Nursing
Gateway Community College
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