Keisha Rattray

Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Supervised all areas of restaurant to keep it clean and well-maintained
• Immediately resolved issues with patrons by employing careful listening and communication skills
• Maintained effective supply levels by monitoring and reordering food stock and dry goods
• Designed and implemented strategies to reduce costs and waste
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
• Created and maintained detailed financial records and reports to inform future strategies
• Verified prepared food met standards for quality and quantity before serving to customers

• Provided fast, friendly and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items.
• Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
• Adhered to all food safety regulations.
• Kept operations in compliance with food safety regulations.
• Maximized service levels through hands-on leadership.
• Worked in cooperation with front and back of house staff to ensure smooth operations.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
• Addressed employee issues and conflicts to provide input, feedback and coaching.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Organized and updated schedules to optimize coverage for expected customer demands.
• Worked well in a team setting, providing support and guidance
• Assisted with day-to-day operations, working efficiently and productively with all team members

• Oversaw food preparation, production and presentation according to quality standards.
• Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
• Conduct daily line-ups.
• Maintained optimal inventory levels and kept food costs in line with budget limitations.
• Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
• Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
• Created schedules for food and beverage service employees.
• Ordered necessary items to meet customer needs and specifications.
• Reviewed banquet event orders to determine room layouts and schedule staff.
• Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
• Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
• Supervised food preparation, delivery and quality to ensure satisfaction.
• Efficiently resolved problems or concerns to satisfaction of all involved parties.
• Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.

• Practiced food safety and sanitation habits and followed compliance requirements.
• Delivered pleasant guest experiences with friendly service and caring demeanor.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
• Assessed quality of food and beverage products prior to delivery.
• Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
• Answered guest questions related to pricing and food and beverage ingredients.
• Completed side work, including preparing silverware roll-ups, taking out trash and washing dishes.

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Documented customer inquiries including service delivery and requests in company database.
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Maintained strong call control and quickly worked through scripts to address problems.
• Displayed strong telephone etiquette, effectively handling difficult calls.