Keisha Resendiz
Georgetown,TX
Summary
Experienced program manager with expertise in overseeing functional operations and technology-related projects in the logistics industry. Advanced knowledge of organizational strategies, financial management, procurement, and contracting. Skilled in technical analysis, security, cloud performance, development, and standardization. Demonstrated expertise in inventory management, procurement, and acquisition regulations for efficient and compliant operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Program Manager II
Pinterest
2021.02 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines.
- Facilitated and delivered on operational standards for Pinterest global outsourced partners and vendors
- Established and sustained technical partnerships with outsourced vendor partners, making use of internal hardware and VDI solutions
- Focused on cross functional stakeholder communication to drive results and ensure accountability as a Technical Program Manager for a cloud-based VDI solution
- Implemented strategies for the scalable growth and development of global outsourced partners and internal teams
- Enhanced tool and service growth through leading the development of cross functional process, establishing strong internal relationships
- Cultivate a work ethic in line with our IT Department mission statement and overall Pinterest values
- Provided onsite accountability while managing the technical and operational aspects of onboarding global vendors, establishing an efficient workflow.
- Communicating complex information clearly and concisely to various groups.
- Coordinate global importations with cross functional internal teams and external partners
- AWS cloud practitioner, AWS solutions Architect, VDI solutions sys admin, Program Manager
Technical Lead Project Manager- NPC Division
Smile Doctors
2019.01 - 2020.01
- Effectively utilized a cloud platform to update charts, portals, logins, and schedules for patients/clinics resulting in improved data accuracy and increased security of personal identifiable information.
- Maintained policy and procedure standards by ensuring HIPPA and SOX compliancy for the company.
- Assist patients/clinics with tier 1 and 2 troubleshooting, reissuing certificates, and resetting credentials to access their patient portal login access
- Played a key role in the implementation of Smile Doctors' new platform by migrating patient records and client information from a third party dental monitoring application, and facilitating account activation for optimal functionality.
- Utilized cloud nine platform to facilitate creation of charts and individual accounts for efficient data storage. Coordinated with security team to ensure secure transfer of PII data across multiple platforms, implementing streamlined procedures for future use.
- Leveraged talk desk and Mitel platforms for VoIP communications, while seamlessly integrating patient information with the cloud 9 platform to optimize account accessibility.
- Monitored clinics and clients in the virtual platform, linking accounts and establishing remote sessions for virtual appointments.
- Managed patient information, data storage, and retention as the primary liaison between patients and clinics.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Brand Manager - Ecommerce and Digital Marketing
Penelope Grace and Co., Southern Sweets Bakery, JR Wellness, 2PM Clothing, Revival Vintage ATX
2014.01 - 2019.01
- Led Ecommerce department, implementing precise strategies to enhance product development, design, and retail expansion. Ensured accountability for bookkeeping, payroll, cash exchange, vendor relationships, and product revenue through ROI analysis on branding campaigns.
- Utilized KPI's to focus on maximizing ROI and enhancing customer conversion and retention.
- Implemented deadlines and ensuring accountability through team milestone deliverables leading to the successful completion of projects.
- Served as a technical leader for teams focused on customer service and guest experience training. Responsibilities included scheduling/developing tech sessions as well as crafting comprehensive training materials to promote better understanding of content design, support, implementation,and maintenance (LMS administration).
- B2C specific marketing skills, specialize in CX focused business strategy to drive success and growth
- Utilize A/B testing to create a more effect ecommerce site for users to yield more revenue and better customer retention
- Established goals using OKR methodology to facilitate growth and development.
- Increased revenue through the application of analytical skills and a focus on Google Partners and SEO to better comprehend the customer base
- Managed annual budget allocation across various digital channels, ensuring efficient use of resources for maximum ROI.
Creative Project Manager
Wild About Music/austin Rocks/toy Joy INC.
2012.01 - 2014.01
- Managed and mentored internal team of digital designers and extended team of regular freelance designers.
- Spearheaded the design department for local businesses, successfully launching a line of products that positioned the company as a thriving boutique.
- Successfully executed cost-efficient product design and development strategies to optimize revenue
- CX focused growth strategy for business development
- Established strong relationships with clients, ensuring a clear understanding of project objectives and expectations.
- Developed detailed project plans to guide teams through the execution of complex creative initiatives.
- Managed multiple concurrent projects, prioritizing tasks based on deadlines, available resources, and client needs.
- Facilitated clear communication among team members by organizing regular status meetings and fostering an open dialogue environment.
- Spearheaded the design team's efforts to introduce cutting-edge training materials centered around technology. Enhanced familiarity with Adobe-based programs, HTML development, and UI/UX App development positively impacted design knowledge and fostered better outcomes for future products.
- Created a rebranding campaign and managed the development through Google Analytical data to manage budgets
- Partnered closely with senior leadership and creative team to accumulate and disseminate best practices.
- Handled client communications and led meetings, providing clear direction and consistent updates on design progress.
- Oversaw technical production and implementation of online creatives.
Creative Design Director
Francesca’s Boutique
2010.01 - 2012.01
- Hired as the store manager for the North Austin Arboretum location before the company went public as a trending chain destination
- After the company went public, I was promoted to Regional Creative Design Director responsible for all the Austin area locations and San Marcos (50+ direct employees)
- Developed streamlined processes for project management, resulting in increased efficiency and productivity within the design team.
- Directed the visual identity of company rebranding efforts, successfully positioning the organization as a leader within its industry.
- Enhanced user experience on company websites through thoughtful design elements that focused on usability while maintaining aesthetic appeal.
- Initiated cost-saving measures by negotiating favorable contracts with suppliers and vendors, minimizing expenses without sacrificing design quality.
- Collaborated with cross-functional teams to create innovative design solutions for various business challenges.
- Developed cohesive visual strategies across print, digital, and social media platforms to engage consumers at every touchpoint throughout their purchasing journey.
- Implemented regular performance reviews for team members, providing constructive feedback and fostering career growth opportunities.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Developed style guides to promote consistent branding across projects.
- Fostered highly communicative, collaborative team culture on visual product projects.
Teacher in Social Science
Austin Independent School District
2008.07 - 2010.06
- Developed strong relationships with parents and guardians to encourage active participation in their child''s education.
- Implemented project-based learning activities to help students apply social science concepts to real-world situations and develop problem-solving skills.
- Maintained a positive classroom environment that fostered respect, collaboration, and open communication among students.
- Promoted diversity and inclusion within the classroom through culturally relevant curriculum materials and activities.
- Increased student engagement by incorporating real-world examples and case studies into lessons on historical events and societal issues.
- Collaborated with fellow teachers to share best practices, strategies, and resources for teaching social sciences effectively.
- Enhanced student comprehension of complex social science topics by using visual aids, multimedia presentations, and hands-on learning experiences.
- Received teacher of the year award.
Park Ranger
National Park Service
2007.10 - 2008.12
- Increased park safety by conducting regular patrols and addressing potential hazards in a timely manner.
- Supported emergency response efforts during natural disasters or medical incidents, ensuring visitor wellbeing.
- Enforced park rules consistently to protect natural resources while creating a safe environment for all visitors.
- Enforced laws and regulations within parks for campgrounds, trails, nature preserves and roadways.
- Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately.
- Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
- Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
- Assisted in wildlife management initiatives for maintaining healthy ecosystems within the park.
- Strengthened relationships with local community members by organizing special events and outreach programs highlighting the value of national parks.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH03.2021
Associate of Applied Science - history
Austin Community College
Austin, TX01.2008
Skills
- Outstanding communication skills
- Customer service
- Team Development
- Technical understanding
- Project Coordination
- Analytical skills
- Project management
- Partnership Development
- Stakeholder Management
- Data Analysis
- Content management systems
- Organizational skills
- Vendor Relationship Management
- Risk Analysis and Management
- Multi-operations Management
- Strategic Planning
- Team leadership and direction
- Training and Development
- Stakeholder Communications
- Operations Management
Certification
- CompTIA Network+ - N10-008
- CompTIA Security + - SYO-601
- AWS Certified Cloud Practitioner [2023]
- Nutanix Frame Architect and Administration L100 & L200
Timeline
Program Manager II
Pinterest
2021.02 - Current
Technical Lead Project Manager- NPC Division
Smile Doctors
2019.01 - 2020.01
Brand Manager - Ecommerce and Digital Marketing
Penelope Grace and Co., Southern Sweets Bakery, JR Wellness, 2PM Clothing, Revival Vintage ATX
2014.01 - 2019.01
Creative Project Manager
Wild About Music/austin Rocks/toy Joy INC.
2012.01 - 2014.01
Creative Design Director
Francesca’s Boutique
2010.01 - 2012.01
Teacher in Social Science
Austin Independent School District
2008.07 - 2010.06
Park Ranger
National Park Service
2007.10 - 2008.12
Bachelor of Science - Cyber Security
Southern New Hampshire University
Associate of Applied Science - history
Austin Community College
- CompTIA Network+ - N10-008
- CompTIA Security + - SYO-601
- AWS Certified Cloud Practitioner [2023]
- Nutanix Frame Architect and Administration L100 & L200
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