Summary
Overview
Work History
Education
Skills
Timeline
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Keisha Robinson

Macon,GA

Summary

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Student Affairs Specialist

Central Georgia Technical College
07.2021 - Current
  • Improved student enrollment rates by effectively communicating program benefits and requirements.
  • Streamlined the enrollment process for increased efficiency and enhanced user experience.
  • Collaborated with cross-functional teams to develop targeted marketing campaigns for prospective students.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Provided ongoing support to enrolled students, fostering strong relationships and high satisfaction levels.
  • Served as a liaison between students, academic advisors, and financial aid offices for seamless communication during the enrollment process.
  • Contributed to campus outreach events, showcasing available programs and promoting enrollment opportunities.
  • Facilitated smooth transitions for transfer students by closely collaborating with admissions teams at partner institutions.

Patient Account Specialist

Navicent Health Medical Center
06.2006 - 06.2021
  • Enhanced patient satisfaction by efficiently managing billing inquiries and resolving discrepancies.
  • Streamlined account management processes for improved efficiency and accuracy in recordkeeping.
  • Reduced outstanding balances by diligently following up on overdue payments and negotiating payment plans.
  • Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
  • Supported a positive patient experience with empathetic communication during financial discussions, addressing concerns with professionalism and understanding.
  • Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
  • Contributed to departmental goals for lowering A/R days by prioritizing accounts based on aging reports, taking appropriate action steps to expedite collections or adjustments as needed.

Education

Master of Science - Health Administration

University of Phoenix
Tempe, AZ
09.2015

Skills

  • Number-Savvy
  • Data Entry Skills
  • Customer Service Expertise
  • Policy Interpretation
  • Customer Service Background
  • Client Relationship Building
  • Documentation Management
  • Excellent Phone Demeanor
  • Exceptional Communication
  • Multitasking capabilities
  • Team collaboration

Timeline

Student Affairs Specialist

Central Georgia Technical College
07.2021 - Current

Patient Account Specialist

Navicent Health Medical Center
06.2006 - 06.2021

Master of Science - Health Administration

University of Phoenix

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Keisha Robinson