Keisha Sanchez

In addition to Previous Position Duties:

• Developed and created programs and monitored effectiveness against individual participant needs.
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
• Worked with senior case managers to coordinate team development activities and trainings.
• Created and Established Guidelines/ Workflows for Team

• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Obtained prior authorization for all Outpatient Testing procedures.
• Built professional relationships with service providers.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Coordinated with medical staff and patients to find cost-effective options for services.

Throughout these years I was commuting from Southside Medical Center to Family Medicine Bethlehem

• Responsible for Basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in professional and timely manner.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Facilitated communication between patients and various departments and staff.

My administrative duties were very Extensive:

Welcomed patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizing patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Keeping patient appointments on schedule by notifying provider of patient's arrival; Check in and check out patients. Reminding provider of service delays. Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensured availability of treatment information by filing and retrieving patient records. Maintaining patient accounts by obtaining, recording, and updating personal and financial information. It was my duty to submit claims for medicaid/ medicare patients as well as private insurances. Also receive payment and apply it to EMR balances. Knowledge of checking for Patient Insurance Eligibility, obtaining Authorizations and Speaking one to one with Insurances to provide the best care for patients.

• Ordered and distributed office supplies while adhering to fixed office budget.
• Managed office supplies, vendors, organization and upkeep.