Keisha Scott
San Antonio,TX
Summary
Dynamic leader with a proven track record at Aramark, enhancing customer satisfaction through innovative marketing and effective complaint resolution. Skilled in cash management and fostering teamwork, I excel in high-pressure environments, driving revenue growth and operational efficiency. Demonstrates exceptional customer service and reliability, with a focus on achieving tangible results.
Overview
2025
2025
years of professional experience
Work History
Customer Service Cashier
The Bbq Station & Catering
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
Shift Supervisor
PLS Check Cashing
01.2022 - 12.2024
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Food Court Manager
Aramark
01.2018 - 01.2022
- Increased overall revenue with effective marketing initiatives and promotional activities to attract more customers.
- Managed inventory levels effectively to minimize waste while maintaining adequate stock levels for uninterrupted service delivery.
- Improved vendor relationships by mediating disputes fairly and promptly addressing any concerns raised by either party in a professional manner.
- Maintained compliance with health and safety regulations through regular inspections and employee training sessions on safe food handling practices.
- Established a positive work environment, fostering teamwork among employees to ensure seamless service delivery.
- Collaborated with vendors to create appealing menu offerings that catered to diverse customer preferences while maximizing profitability.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Cook
Eating Recovery Center
01.2014 - 11.2017
- Maintained food safety and sanitation standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Measured and mixed ingredients according to precise recipes for best results.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Education
N/A - Human Services
Metropolitan College of Denver
Denver, COCulinary Arts - Culinary
Collbran Job Corps
Collbran, CO08.2001
High School Diploma - College Prep
Harrison High School
Colorado Springs, CO06.1996
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Payment processing
- Cash handling expertise
- Refund handling
- Customer inquiries
- Payment collection
- Merchandise restocking
- Up-selling techniques
- Customer relationship management (CRM)
- Drawer management
Timeline
Shift Supervisor
PLS Check Cashing
01.2022 - 12.2024
Food Court Manager
Aramark
01.2018 - 01.2022
Cook
Eating Recovery Center
01.2014 - 11.2017
Customer Service Cashier
The Bbq Station & Catering
N/A - Human Services
Metropolitan College of Denver
Culinary Arts - Culinary
Collbran Job Corps
High School Diploma - College Prep
Harrison High School
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