Keisha Smith
Newark,NJ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
2
2
years of professional experience
Work History
Chief of Staff
Mayor's Office of Homeless Services
Newark, New Jersey
12.2021 - 08.2022
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Partner with the leadership team to define, prepare and communicate organization plans, while providing administrative support and evaluate progress toward goals and objectives.
- In absence of the Deputy Homelessness Czar, assumed their responsibilities and authorities.
Executive Administrative Assistant
Mayor's Office Of Homeless Services
Newark, New Jersey
02.2020 - 12.2021
- Provided confidential secretarial and administrative support to the Homelessness Czar, which included scheduling/calendaring, making travel arrangements/accomodations, screening and handling telephone and email communication, dealing with administrative problems and inquiries as appropriate.
- Served as primary point of contact and liaison for Homelessness Czar with the Governor and Mayor's offices, individuals, external institutions and agencies on a range of specified issues; organized and facilitated meetings, conferences and special events as required.
- Maintained a proper and user-friendly filing and document control system for City of Newark Sheltering, ESG, HOPWA, Bridges Outreach, Salvation Army/Holiday Inn and Newark Hope Village documents.
- Collaborate with the Office of Homeless Services leadership team, HR and Finance department, to track, analyze and report KPI's, project goals, change initiatives as needed.
- Facilitated and participated in monthly roundtable discussions with the City of Newark Grant Analyst Case Managers, Program Managers and/or Directors.
Education
Associate of Applied Science - Paralegal Studies
Gibbs College
Livingston, NJSkills
- Written Communication
- Problem-Solving
- Attention to Detail
- Training and Development
- Data Entry
- Clerical Support
- MS Office
- Staff Management
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"When you develop an immense sense of love for something, you will naturally stretch beyond your limits."
-Sadhguru
Timeline
Chief of Staff
Mayor's Office of Homeless Services
12.2021 - 08.2022
Executive Administrative Assistant
Mayor's Office Of Homeless Services
02.2020 - 12.2021
Associate of Applied Science - Paralegal Studies
Gibbs College
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