Summary
Overview
Work History
Education
Skills
Certification
Service Lines
Committees
Leadership Experience
Software
Timeline
Generic

Keisha Sutton, MBA

Beacon,NY

Summary

Highly skilled and enthusiastic Healthcare Administrator with more than 16 years of experience managing operations in ambulatory, hospital, FQHC and private practices. Well-versed in recruiting, training and managing employees to provide exceptional care.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Practice Director

Premier Medical Group
01.2022 - Current
  • Provide operational leadership for a Primary Care Division, encompassing 20 providers and 50 support staff, ensuring efficient healthcare delivery and staff coordination
  • Develop and execute strategic business plans in collaboration with the operational leadership team to foster growth and enhance productivity
  • Partner with the Lead Quality Physician to align Electronic Health Record (EHR) documentation and workflows with value-based program requirements, ensuring compliance and maximizing financial reimbursement
  • Collaborate with the billing department to optimize Revenue Cycle Management (RCM) functions, including billing, collections, denial management, and cash management, while establishing performance metrics to maintain high levels of customer service and satisfaction
  • Established and monitored performance metrics to ensure high customer service and satisfaction.

Director

Health Quest/ Nuvance Health Medical Group
08.2018 - 01.2022
  • Oversaw monthly financial reviews and budget approvals, ensuring fiscal responsibility and adherence to expenditure guidelines
  • Facilitated the transition of EMR systems, enhancing operational efficiency for specialty practices
  • Compiled and delivered comprehensive monthly performance reports, focusing on financial outcomes and work relative value units (wRVUs)
  • Supported VP with all new growth opportunities (expansion, or creation) for the division
  • Ensured and maintained clinical and operational practices for the divisions
  • Collaborated with cross-functional teams to improve patient experience and achieve organizational objectives, while supporting strategic growth initiatives.

Operations Manager

Montefiore Medical Center
10.2014 - 06.2018
  • Manage templates and schedules for 40 physicians and a support team of 22 associates
  • Enhanced practice efficiency resulting in a $100,000 annual increase in revenue through improved copay collections and charge entry auditing
  • Created department scheduling guidelines for call center for patient access
  • Improved patient satisfaction by 20% through diligent monitoring of Press Ganey surveys and implementing strategic scheduling guidelines for call center operations
  • Managed the transition from IDX to EPIC systems, ensuring seamless staff development and support, while maintaining compliance and protocol adherence in the oversight of clinical trials
  • Managed clinical trials with direct oversight from Principal Investigator to ensure compliance and trial protocols.

Practice Administrator

St. John’s Riverside Hospital Medical Group
01.2010 - 10.2014
  • Collaborated with Chief Medical Officer to meet financial objectives and enhance quality of care, resulting in improved practice performance
  • Led the transition to an Electronic Medical Records (EMR) system, optimizing workflow and contributing to increased practice productivity
  • Conducted chart audits to enhance charge capture and documentation, which led to a 25% increase in practice revenue
  • Facilitated the integration of all acquisitions and practice operations for the medical group
  • Worked cohesively with billing department to decrease billing errors, increase revenue, and charges
  • Assisted in the centralization of procedures, on-call schedules, and inventory.

Assistant Operations Manager

Valentine Lane Family Practice/ Hudson River Healthcare
07.2007 - 01.2010
  • Enhanced daily operational efficiency of a federally qualified health center, boosting revenue by 40% through strategic management and process optimization
  • Directed the transition from paper charts to an Electronic Health Record system, resulting in a 50% reduction in financial discrepancies while establishing workflows and training for accurate patient registration and coding
  • Created workflows and provided education to ensure proper registration and coding to reduce errors
  • Reported all financial activity and compiled month-end reports for the comptroller.

Education

MBA - Health Administration -

Iona University

BBA - Business Administration -

Berkeley College, NY

Medical Assistant Certificate -

Westchester B.O.C.E.S.

Skills

  • Business Management
  • Performance Analysis
  • Cost Control
  • Process Improvement
  • Strategic Planning
  • Operational Efficiency

Certification

  • HI-FIVE: Health Informatics for Innovation, Value & Enrichment (Administrative/IT Perspective) Columbia University
  • Meditech Certified User

Service Lines

  • Allergy and Immunology
  • Behavioral Health
  • Endocrinology
  • Geriatrics
  • Infectious Disease
  • Internal Medicine
  • Nephrology
  • Neurology
  • OB/GYN
  • Pediatrics
  • Podiatry
  • Pulmonary
  • Rheumatology
  • Sleep Medicine
  • Surgical Services

Committees

  • Patient Experience Council
  • JCAHO Tracer Team
  • Press Ganey Improvement Team
  • New Hire Orientation Committee
  • New York State Mentoring Program

Leadership Experience

American College of Health Executives (Student)

Software

Software Skills EMR System EPIC, Cerner, Meditech, ADS, eClinical Works (ECW), Matrix Telehealth software Doxy Me, Amwell, Backline, Doximity Payroll software ADP, GE Centricity, Kronos, Paycor, API

Timeline

Practice Director

Premier Medical Group
01.2022 - Current

Director

Health Quest/ Nuvance Health Medical Group
08.2018 - 01.2022

Operations Manager

Montefiore Medical Center
10.2014 - 06.2018

Practice Administrator

St. John’s Riverside Hospital Medical Group
01.2010 - 10.2014

Assistant Operations Manager

Valentine Lane Family Practice/ Hudson River Healthcare
07.2007 - 01.2010

MBA - Health Administration -

Iona University

BBA - Business Administration -

Berkeley College, NY

Medical Assistant Certificate -

Westchester B.O.C.E.S.

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Keisha Sutton, MBA