Keisha Taylor

• Contacted and followed up with tenants on renewal notices.
• Conducted background checks on applicants.
• Marketed property to prospective tenants by giving tours and pointing out key features.
• Tracked leads using CRM software and followed up with interested parties.
• Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
• Detailed application requirements and answered questions from prospective tenants.
• Prepared lease paperwork and obtained signatures and first payments from new residents.

• Answered phones, booked reservations, and responded to inquiries from customers.
• Proficiently completed diverse administrative tasks such as filing paperwork, inputting data into computer systems, and photocopying documents
• Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
• Processed guest payments through cash registers or credit card machines in an accurate manner.
• Conducted routine inspections to maintain cleanliness and neatness of front desk area.
• Performed nightly audit of cash register drawers to verify accuracy of funds on hand.

Upon leaving my position as a leasing consultant at Fountain Village, I became a homemaker. My husband received an opportunity with his company to travel to another state for a promotion. Since that time, I stayed home to raise our family. My eldest started school in 2018 and I invested a lot of my time being around my children and helping out at the school. I was involved with becoming

• Room Mom
• Classroom Assistant
• Chaperone for field trips
• PTO Committee

• Advised on rental policies and procedures to ensure compliance with applicable laws.
• Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
• Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
• Organized and conducted weekly apartment tours for prospective tenants.
• Reviewed lease agreements for accuracy prior to signing by both parties.
• Assisted prospective tenants in locating available rental units that met their criteria.
• Developed and maintained positive relationships with tenants, vendors, and contractors.

• Prepared agendas for board meetings along with taking minutes during sessions.
• Maintained confidential records relating to personnel matters.
• Developed and implemented office policies and procedures.
• Responded to customer inquiries via phone or email in a professional manner.
• Processed payroll accurately ensuring all employees were paid on time.

• Led all aspects of an apartment home community with 932 units
• Demonstrated and educated prospective residents regarding community amenities, clarified lease agreements with new residents via typing and explanation, conducted move inspections, and analyzed competitor communities during property visits.
• Provided administrative support by answering phone calls, documenting service requests, and processing payments from both existing and prospective tenants.
• Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
• Advised on rental policies and procedures to ensure compliance with applicable laws.

• Managed accounts payable and receivables, including daily deposits and tracking calls for service department.
• Conducted comprehensive training on billing protocols for team members while overseeing the management of billing processes across multiple locations, consistently guaranteeing accurate submission of bills to corporate office
• Successfully maintained and cultivated partnerships with high-profile accounts such as Circle K, Kraft Foods, Coca Cola, Cumberland Farms, and McDonald's.
• Maintained accurate records by utilizing various Excel spreadsheets for tracking equipment, company finances, and billing.
• Entered year-end inventory for 2009 and 2010
• Engaged in proactive calls to verify and enhance our customer satisfaction survey.