Keisha Taylor
Romulus,MI
Summary
Seasoned Housekeeping Assistant Manager with a robust background in the hospitality sector, notably at Hyatt Place. Demonstrates exceptional leadership in ensuring operational excellence and cleanliness, complemented by a strong proficiency in Microsoft Excel and effective communication. Elevated guest satisfaction through meticulous attention to detail and adept management of housekeeping teams. Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeping Assistant Manager
Hyatt place
Ann Arbor, MI
04.2023 - Current
- Insuring cleanliness and smooth operations of hotel
- Float between serval positions as needed
- Laundry, cleaning rooms, hiring/training new employees and inspecting
- I oversee lost and found operations, inventory, scheduling and wage and hour regulations
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Arrange specialized services for Explorer status customers
- Respond to guests' issues and complaints in a friendly, timely manner
Residential Cleaner
Royal Maid Cleaner
Westland, MI
06.2021 - Current
- Self employed and operating LLC cleaning service
- Cleaning and sanitizing houses in the Metro Detroit area
Housekeeping Supervisor
Shinola Hotel
Detroit, MI
09.2022 - 04.2023
- In this leadership role I oversee the housekeeping team to insure cleanliness of the property and rooms
- I inspect the rooms for lost and found/exceptional cleanliness for arriving guests
- I do monthly inventory on assigned closets as well as stained and damaged linen
- I train new on boarding housekeepers of cleaning procedure and hotel standards
- I am responsible for smooth operation of the floors assigned and the performance of housekeepers/housemen
- I assure guest request, including VIP amenities are correctly placed and communicating them to the housekeeping team
Production Worker
Sterling heights Assembly Plant FCA LLC
Sterling Heights, MI
04.2018 - 06.2021
- Rotated through a variety of tasks required in particular auto motive production processes
- Worked on vehicle production lines assembling components for automobiles
- Followed quality and safety guidelines and met all productivity goals
Production Worker
Warren Truck Assembly Plant FCA LLC
Warren, MI
01.2016 - 04.2018
- Cleaned and maintained the assembly line appropriately
- Produced and assembled parts for the assembly line
- Assembled different components per specifications
- Followed instructions efficiently and operated semi-complex equipment
Maid/Housekeeping Cleaner
MaidPro
Garden City, MI
09.2015 - 01.2016
- Wash bathrooms, mop floors and clean fixtures
- Sanitize kitchen floors and counters, vacuum rugs and carpets, and polish and wax floors
- Clean rooms, halls, lounges and corridors
- Move furniture as requested
- Wipe down appliances and restock house with supplies
Room Attendant
Howard Johnson Hotel
Romulus, MI
05.2014 - 09.2015
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc
- Monitoring and control supplies and amenities, and minimize waste within all areas of housekeeping
- Report, turn in, and/or log all lost and found items according to established procedures
Housekeeper
Sheraton Metro Detroit Airport Hotel
Romulus, MI
06.2013 - 05.2014
- Clean rooms and bathrooms with prescribed equipment to the required standard
- Report repairs where necessary and dispose of trash in an environment friendly manner
- Replace and supply toiletries on regular basis
Housekeeping Supervisor
Work Force Network Inc
Sheldon, MI
04.2011 - 06.2013
- Overseeing housekeeping staff, on-call amongst two hotels (Marriott Detroit Renaissance Hotel, Courtyard Detroit Downtown), to inspect the level of cleanliness and report issues to the management
- Making sure all housekeepers had the supplies needed to complete rooms
- Monitor and maintained cleanliness of assigned work areas
- Beginning as a housekeeper promoted to supervisor after six months of exceptional cleaning
Film Crew Member, Usher/Custodian, Box office cashier
AMC Theatres
Dearborn, MI
03.2009 - 01.2012
- Maintain and clean the auditoriums, restrooms and lobbies while controlling access to the theater and the auditoriums
- Sell movie tickets and AMC Gift Cards and inform guests about currently featured films, policies and programs
- Insure customer satisfaction
Education
High school or equivalent - General Studies
Edsel Ford High School
Dearborn, MI01.2008
Skills
- Cleaning
- Hospitality
- Housekeeping
- Time management
- Customer satisfaction
- Custodial experience
- Upholstery cleaning
- Waste disposal
- Residential cleaning
- Hotel experience
- Microsoft Excel
- Microsoft Word
- Supervising perspicacity
- Housekeeping management
- Standing long periods of time
- Bending and lifting up to 25lb
- Restroom detailing
- Laundry expertise
- Following safety procedures
- Standards of hygiene and sanitation
- Communication skills
- Good time management skills
- Physically demanding chores
- Processes and procedures in cleaning and maintenance
- Knowledge of chemicals used in cleaning
Certification
Registered residential house cleaner, Royal Maid Cleaner LLC, 03/01/22, 03/01/23, 1099 contract employee
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 09/01/23
- Supervisory skills: Motivating & assessing employees, Proficient, 08/01/22
- Food service fit: Crew member, Proficient, 08/01/22
- Work style: Reliability, Proficient, 09/01/22
- Food safety, Proficient, 08/01/22
- General manager (hospitality), Proficient, 08/01/22
- Cleaner fit, Proficient, 09/01/22
Timeline
Housekeeping Assistant Manager
Hyatt place
04.2023 - Current
Housekeeping Supervisor
Shinola Hotel
09.2022 - 04.2023
Residential Cleaner
Royal Maid Cleaner
06.2021 - Current
Production Worker
Sterling heights Assembly Plant FCA LLC
04.2018 - 06.2021
Production Worker
Warren Truck Assembly Plant FCA LLC
01.2016 - 04.2018
Maid/Housekeeping Cleaner
MaidPro
09.2015 - 01.2016
Room Attendant
Howard Johnson Hotel
05.2014 - 09.2015
Housekeeper
Sheraton Metro Detroit Airport Hotel
06.2013 - 05.2014
Housekeeping Supervisor
Work Force Network Inc
04.2011 - 06.2013
Film Crew Member, Usher/Custodian, Box office cashier
AMC Theatres
03.2009 - 01.2012
High school or equivalent - General Studies
Edsel Ford High School
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