Keisha Toney
Yorba Linda,CA
Summary
I am looking to gain a position where I can fully utilize my my experience and my education while contributing to the benefit of my employer. I am experienced as a director and able to interact professionally with all levels of staff . I am able to follow detailed instructions, work well in a fast paced environment and I am adept at promoting a harmonious environment. Able to deal with difficult people and help direct people to make a decision. I have excellent written and oral communication skills.
Motivated PSR with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
RadNet
Laguna Hills, CA
07.2023 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Obtained proper authorization and identification to release confidential medical records.
- Greeted patients upon arrival.
- Answered incoming calls in a professional manner.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Inputted patient demographic data into electronic health record system.
- Documented and managed patient information in computer system.
- Maintained a clean and organized reception area.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Performed administrative duties such as filing, faxing, photocopying.
- Maintained accurate records of services provided during each visit or procedure.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Assisted with the completion of medical forms and records.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Obtained informed consent and payment documentation from patients and filed in system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Counselled patients on potential financial liabilities and payment requirements.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Registered patients by verifying records to update computer system and patient charts.
Owner
Caliber
Hemet, Ca
03.2017 - Current
- Hair Extensions
- Own and operate an online hair store
- I handle sales, logistics, marketing and multi-line phones.
- Kept records for production, inventory, income, and expenses.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Implemented quality assurance processes to ensure product excellence.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Ensured compliance with local, state, and federal regulations.
- Formed and sustained strategic relationships with clients.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Conferred with customers to understand needs and finalize purchase orders.
Personal Assistant
Horizon Marketing
Del Mar, Ca
02.2007 - 07.2013
- Horizon Marketing
- Appointment scheduling, Heavy phones, and moderate computer and reception duties.
- Performed calendar management and scheduling of appointments for the executive.
- Made travel arrangements for employee trips and conferences.
- Coordinated meeting and work schedules for staff teams and executives.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Scanned documents into electronic format for storage in a secure database system.
National Recruiter
Asset Marketing Services, LLC
San Diego, Ca
05.2004 - 01.2006
- Marketing
- My responsibilities included customer service, candidate screening, researching and interviewing
- Heavy phones and heavy computers.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Researched best practices in recruiting techniques and methods of sourcing candidates.
- Attended career fairs and networking events to help fill openings and build candidate pipeline.
- Conducted in-depth phone interviews with potential applicants to assess suitability for open positions.
- Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
- Maintained accurate records of all recruitment activities including candidate selection metrics, interview notes.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Participated in local job fairs and recruitment events for prospective hiring.
- Managed applicant tracking systems for efficient data management of incoming applications.
Social Services Director
Valley Convalescent Center
El Centro, Ca
01.1998 - 01.1999
- Patient Advocate, case management, client assessment, develop treatment plans
- Write psycho- social assessments and discharge planning.
- Provided leadership in developing policies, procedures, and protocols for social service programs.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Maintained records regarding client information, program progress.
- Provided guidance and support to staff members in resolving complex cases.
- Consulted with staff on resolution of complex service issues.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Created reports summarizing program activities, outcomes, budget expenditures.
- Reviewed applications for eligibility criteria and determined appropriateness of services provided.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Conducted assessments of client needs and developed plans for providing appropriate services.
- Ensured compliance with all state regulations concerning social service programs.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Organized trainings for employees on relevant topics such as case management techniques and best practices.
- Attended conferences related to social service issues at local, state, or national levels.
Education
Bachelor of Arts - Social Science
California State University San Marcos
05.2000
Bachelor of Arts - Drama
San Diego State University
05.1996
Skills
- Excel Expert
- MS Word Expert
- Business to Business Calls Expert
- HTML Experienced
- Project Management Expert
- SKILLS
- Appointment Scheduling
- Appointment Confirmation
- Reception Management
- Recording Histories
- Patient Interviewing Skills
- Office Administration
- Insurance Verification
- Customer Service
- Scheduling Appointments
- Payment Collection
- HIPAA Compliance
- Medical Insurance
- Medical Terminology Knowledge
- Patient Intake
Timeline
Patient Service Representative
RadNet
07.2023 - Current
Owner
Caliber
03.2017 - Current
Personal Assistant
Horizon Marketing
02.2007 - 07.2013
National Recruiter
Asset Marketing Services, LLC
05.2004 - 01.2006
Social Services Director
Valley Convalescent Center
01.1998 - 01.1999
Bachelor of Arts - Social Science
California State University San Marcos
Bachelor of Arts - Drama
San Diego State University
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