Keisha Tyler
Fort Mill,SC
Summary
Dedicated patient representative specialist committed to optimal patient care and assisting medical staff with critical support. Delivers customized education to patients of diverse conditions and backgrounds. Service-focused professional possessing exceptional organizational abilities, time management and communication skills.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Atrium Health
07.2023 - Current
- Exemplify caring and compassionate customer service to create an excellent patient experience.
- Provide exemplary interpersonal skills, and the ability to interact with patients and families in a wide variety of sensitive situations.
- Demonstrates critical thinking skills and decisive judgment in an often hectic environment, and possesses the ability to work cohesively on a team and independently with minimal supervision.
- Manages patient registration, insurance verification, scheduling, collection, and cash receipting, and/or departure desk activities according to standards and guidelines, ensuring accuracy and an outstanding patient experience.
- Encourages patient utilization of front-end technology during the registration process.
- Enters and maintains confidential and accurate patient information including patient insurance, billing and payment information throughout patient encounter.
- Assists billing functions accurately and/or directs to appropriate billing office.
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
- Monitors inventory and stock medications, narcotics, and emergency medications and equipment.
Patient Representative Specialist
Charlotte Eye Ear Nose And Throat
08.2021 - 06.2023
- Spoke to patients upon arrival to determine if personal data or insurance information had changed.
- Assisted with patient admissions, discharges and transfers.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Supported clinic operations using customer service skills and detailed system knowledge.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Checked claims for errors, corrected issues and mailed out updated documents.
Senior Administrative Assistant
Gabriel's Transport, LLC.
02.2019 - 02.2021
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed files and records to obtain information and respond to requests.
- Managed office budget to handle inventory, postage and vendor services.
- Used judgment and initiative in handling confidential matters and requests.
Patient Billing Representative
Capital Anesthesia Billing Services
12.2015 - 02.2019
- Managed all payments processing, invoicing and collections tasks.
- Collected, posted and managed patient account payments.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Coordinated communications between patients, billing personnel and insurance carriers.
Education
Electronic Medical Billing & Coding Specialist Certification -
Southeastern Institute
2015
Diploma -
Blackville Hilda High School
1992
Skills
- Confidential Record Keeping
- Regulatory Compliance
- Client/Vendor Relations
- Financial Products/Services
- Staff Training/Supervision
- Complex Problem Solving
- Clinical Billing/Coding
- Collections/Claims Processing
Timeline
Patient Service Specialist
Atrium Health
07.2023 - Current
Patient Representative Specialist
Charlotte Eye Ear Nose And Throat
08.2021 - 06.2023
Senior Administrative Assistant
Gabriel's Transport, LLC.
02.2019 - 02.2021
Patient Billing Representative
Capital Anesthesia Billing Services
12.2015 - 02.2019
Diploma -
Blackville Hilda High School
Electronic Medical Billing & Coding Specialist Certification -
Southeastern Institute