Keisha Valass
Hartford,CT
Summary
Detail-oriented and customer-focused professional with experience in insurance operations, education support, and administrative services. Proven ability to review and process applications, maintain accurate records, resolve issues, and provide exceptional customer service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
New Business Resolution Specialist
Global Atlantic Financial Group
Hartford, CT
01.2023 - Current
- Review and process new business applications and supporting documentation.
- Verify application accuracy and ensure compliance with company requirements.
- Communicate with agents, brokers, and internal departments regarding application status and outstanding requirements.
- Research and resolve processing issues to ensure timely completion of new business transactions.
Academic Assistant
Jumoke Academy
Hartford, CT
01.2019 - 06.2023
- Supervise students outside of the classroom.
- Provide administrative support for teaching staff.
- Assist teachers in the classroom.
- Work with students in group learning activities.
Nanny/Housekeeper
Family Business
West Hartford, CT
01.2018 - 05.2018
- Cared for three children, fostering a nurturing environment and supporting daily routines.
- Engaged children with games, puzzles, and educational activities.
- Helped children with homework and school assignments.
- Provided transportation to and from school and activities.
- Maintained a clean and organized household to promote a safe and welcoming space for children.
- Prepared and served nutritious meals, ensuring children received balanced diets.
Education
Weaver Highschool
Hartford , CTSkills
- New Business Processing
- Insurance Operations
- Case Management
- Regulatory Compliance
- Problem Resolution
- Data Entry & Record Management
- Administrative Support
- Microsoft Office
- Team Collaboration
- Time Management
- Written & Verbal Communication
- Customer Service & Client Relations
Timeline
New Business Resolution Specialist
Global Atlantic Financial Group
01.2023 - Current
Academic Assistant
Jumoke Academy
01.2019 - 06.2023
Nanny/Housekeeper
Family Business
01.2018 - 05.2018
Weaver Highschool