Keisha Walker
Ambassador
Stantonsburg,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy airport settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Highly communicative professional with more than 10 years of expertise as Ambassador at airport . Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Hardworking and passionate job seeker with strong organizational skills eager to secure Ambassador 2 position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Ambassador, Guest Services
Raleigh Durham Airport Authority
07.2013 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in procedures for faster service, improving overall guest experience.
- Collaborated with hotel staff to ensure seamless coordination of guest services and accommodations.
- Developed strong rapport with guests, fostering a welcoming atmosphere and encouraging repeat business.
- Conducted regular training sessions for the Guest Services team to maintain high standards of professionalism and hospitality.
- Resolved complex guest situations with diplomacy, ensuring positive outcomes for both the guest and the hotel.
- Assisted in organizing special events, enhancing the overall guest experience during their stay.
- Managed VIP guest relations, ensuring their needs were met in a timely manner while maintaining discretion and confidentiality.
- Coordinated transportation arrangements for guests, streamlining their travel experience and increasing convenience.
- Improved communication between departments by implementing efficient information-sharing processes to better serve guests'' needs.
- Created an inviting environment through attention to detail in lobby presentation and cleanliness standards.
- Provided support for various departments as needed, demonstrating adaptability and commitment to teamwork within the airport setting.
- Handled high-pressure situations calmly and professionally, minimizing disruption or dissatisfaction among guests.
- Guided guests through local attractions recommendations, contributing to memorable experiences for visitors.
- Maintained thorough knowledge of all hotel offerings, enabling efficient assistance when neccessary.
Education
High School Diploma -
Durham Technical Community College
Durham, NC2010
Skills
- Customer service expertise
- Patience and composure
- Hospitality Industry Knowledge
- Data Entry
- Customer Service
- Event Planning
- Issue Resolution
- Flexible Schedule
- Computer Skills
- Inventory Monitoring
- Data inputting
- Documentation And Reporting
- Guest accommodations
- Complaint Handling
- Detail Oriented
- Knowledge of local area
- Guest Orientation
- Community Relations
- Amenities Information
- Multitasking
- Problem-solving abilities
- Written Communication
- Clear Communication
- Goal Setting
- Excellent Communication
- Item Pickup and Delivery
- Self Motivation
- Time Management
- Teamwork and Collaboration
- Organizational Skills
- Continuous Improvement
- Attention to Detail
- Dining Recommendations
- Professionalism
- Problem-solving aptitude
- Problem-Solving
- Vendor interaction
- Reliability
- Guest experiences
- Time management abilities
- Multitasking Abilities
- Airport representation
- Exceptional communication
Certification
- Certified Tourism Bureau , State of NC - 2013 until present
Timeline
Ambassador, Guest Services
Raleigh Durham Airport Authority
07.2013 - Current
High School Diploma -
Durham Technical Community College
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