Keisha Walker
Stanford,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
BOOT BARN
03.2022
- Replenish merchandise and inventory.
- Set up sales and maintain great customer service.
- Reach sales goals and sign customers up for rewards program.
Sales Associate
MICHAEL’S STORE
03.2022
- Display and arrange merchandise to promote sales.
- Sign customers up to participate in Michael’s Rewards program.
- Exchange merchandise for customers and accept returns.
Retail Clerk
OLD NAVY
07.2021
- Provides in-store assistance to customers.
- Browsing inventory or checking out items.
- Answering questions about products and using a cash register to process purchases.
Merchandise Sales Associate
HOME DEPOT
07.2022 - 10.2022
- Use active listening skills with the customers and associates, and they can effectively speak with others to convey information.
- Use critical thinking skills and good judgment to make decisions and find solutions to work-related concerns.
- Uses 'social perception' by understanding the needs of the customers and responding appropriately.
Key Holder
DOLLAR GENERAL EXPRESS
07.2022 - 10.2022
- Performing various administrative duties.
- Assisting with customer service.
- Ensuring that the store is clean and organized and managing the alarm system.
Packer/Sorter
FEDEX CORPORATION
05.2017 - 01.2022
- Loaded and unloaded parcels and packages off planes and trucks using packaging machines and hydraulic conveyor belts.
- Operated packaging machinery to ensure efficient and accurate processing of shipments.
- Inspected items for quality assurance, maintaining high standards of product integrity.
Sales Associate
DOLLAR GENERAL EXPRESS
11.2021 - 12.2021
- Greeting customers when they enter the store.
- Helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.
- Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.
Sanitation Worker
WORK LOCAL
01.2021 - 05.2021
- Transporting and disposing of garbage in a safe friendly manner.
- Ensuring recyclables such as glass, paper, and plastic are properly disposed.
- Keep the downtown Memphis area clean.
Stock Clerk
KROGER
11.2020 - 02.2021
- Unloading and unpacking material.
- Helping customers place orders.
- Working in the stockrooms and other storage facilities.
Cashier
FAMILY DOLLAR
08.2020 - 11.2020
- Assist customers.
- Responsible for counting the contents of the draw.
- Report when stocks and materials are low.
Education
Bachelor of Science - Biology
University of The District of Columbia
Washington, DC05-2026
Stanford Cardiovascular Institute
Stanford University
Palo Alto, CA08-2025
Skills
- Eager
- Detailed-Oriented
- Oral and Written Communicator
- Leadership Skills
- Strong Work Ethic
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Customer service
- Reliable and punctual
Timeline
Merchandise Sales Associate
HOME DEPOT
07.2022 - 10.2022
Key Holder
DOLLAR GENERAL EXPRESS
07.2022 - 10.2022
Sales Associate
BOOT BARN
03.2022
Sales Associate
MICHAEL’S STORE
03.2022
Sales Associate
DOLLAR GENERAL EXPRESS
11.2021 - 12.2021
Retail Clerk
OLD NAVY
07.2021
Sanitation Worker
WORK LOCAL
01.2021 - 05.2021
Stock Clerk
KROGER
11.2020 - 02.2021
Cashier
FAMILY DOLLAR
08.2020 - 11.2020
Packer/Sorter
FEDEX CORPORATION
05.2017 - 01.2022
Bachelor of Science - Biology
University of The District of Columbia
Stanford Cardiovascular Institute
Stanford University
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