Keisha P. Walker
Freeport,NY
Summary
Seeking a Health Care Administration position Highly organized, resourceful, and caring professional with managerial skills and extensive experience in resolving issues. Self-motivated and energetic with strong team building skills and a focus on quality performance. Adept at assessing organizational challenges and creating solutions. Great people skills and a quick learner. Committed and dedicated with a strong desire for bringing positive changes in people's lives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Health Services Administrative Services
Nassau University Medical Center (NUMC) Department of Psychiatry
06.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Assisted in onboarding new administrative staff, providing training on office protocols and software systems.
- Developed streamlined communication processes between medical personnel and patients to improve service delivery.
- Implemented inventory management systems for office supplies, reducing costs through effective resource allocation.
- Led initiatives to enhance patient engagement, resulting in improved satisfaction ratings and feedback scores.
- Mentored junior administrative assistants, fostering a collaborative environment focused on professional development.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
Assistant Branch Manager
JP Morgan Chase
07.2014 - 06.2016
- Oversees the general management of the branch, hiring, coaching and training of employees
- Responsible for operations, which resulted in satisfactory audit ratings
- Manages critical operational metrics to minimize risks and losses
- Works with the Legal Department to ensure all legal documents are prepare, forward and process efficiently
- Led daily operations to enhance customer service and improve branch efficiency.
- Managed conflict resolution processes, enhancing customer satisfaction and retention rates.
- Cultivated relationships with clients, promoting loyalty through personalized banking solutions.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Teller Manager
JP Morgan Chase
10.2008 - 06.2014
- Resolves difficult and complex financial problems and report them to corporate head quarters
- Ensure adherence to policies and procedures concerning banking guidelines
- Examine tellers’ reports of daily transactions for accuracy to comply with bank requirements
- Supervised daily teller operations, ensuring compliance with policies and procedures.
- Trained and mentored staff in customer service excellence and transaction processing.
- Implemented workflow improvements, enhancing efficiency of cash handling processes.
- Developed and maintained strong relationships with customers, fostering loyalty and retention.
- Conducted regular audits to ensure accuracy in cash management and reporting activities.
Personal Banker
JP Morgan Chase
06.2006 - 10.2008
- Open, maintain and close all account types
- Process loans and credit card applications
- Train and support new Personal Bankers as to financial reports according to Chase’s policies
- Developed personalized financial solutions to meet client needs and enhance satisfaction.
- Cultivated long-term relationships with clients, providing ongoing support and guidance on banking products.
- Analyzed client portfolios to identify opportunities for investment growth and risk mitigation strategies.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Education
M.B.A. - Healthcare Administration
Ashford University
01-2010
B.A. - International Business & Economics
State University of New York, College At Brockport
01-2003
Skills
- Windows XP
- Microsoft Word
- Excel
- Access
- Project
- Power Point
- Outlook
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
COURSE WORK
- Strategic Planning & Marketing in Healthcare
- Principles of Health Care Administration
- Managerial Marketing
- Economics
- Accounting
- And Finance
- Operations Management
Timeline
Health Services Administrative Services
Nassau University Medical Center (NUMC) Department of Psychiatry
06.2016 - Current
Assistant Branch Manager
JP Morgan Chase
07.2014 - 06.2016
Teller Manager
JP Morgan Chase
10.2008 - 06.2014
Personal Banker
JP Morgan Chase
06.2006 - 10.2008
M.B.A. - Healthcare Administration
Ashford University
B.A. - International Business & Economics
State University of New York, College At Brockport