Keisha Ware
Valdosta,GA
Summary
Experienced Professional and Military Veteran bringing 15+ years of quality performance in Prestige Client Servicing and Supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
17
17
years of professional experience
Work History
Lead Client Service Coordinator
Carrfour Supportive Housing
07.2018 - 05.2023
- Maintained a caseload of sixty (60+) clients
- SRO and Families
- Conducted weekly biweekly home visits
- Assisted Assistant Program Director with monthly reports
- Assisted Waitlist Coordinator with vacancies reports
- Conduct and participate in resident meetings
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Served as a liaison between Property Management and clients residents
- Worked closely with Property Management to make sure clients meet their rent contribution in a timely manner as well as assist with recertification
- Conducted intakes and adhere to the intake policy
- Worked closely with Property Management to determine needs of the building and clients residents.
Client Service Coordinator
Carrfour Supportive Housing
10.2006 - 07.2018
- Evaluated and conducted staffing individual client needs and concerns
- Conducted and coordinated individual and group workshops
- Participated in residential meetings and activities
- Maintained a caseload of thirty (30) clients and schedule weekly or biweekly home visits
- Educated clients residents on community resources
- Served as a liaison between Property Management and clients residents
- Worked closely with Property Management to ensure clients meet their rent contribution in a timely manner as well as assist with recertification
- Obtained MOU s from community providers
- Promoted self-sufficient living
- Completed HMIS documents in a timely manner
- Intervened in crisis and emergency situations
- Promoted a good rapport with clients and at-risk families and individuals, treat clients residents with empathy, compassion, patience, and respect
- Conducted and adhered to the intakes.
Property Manager
Crossroads Property Management
03.2006 - 10.2006
- Conducted apartment tours for potential tenant and answered any questions
- Monitored and documented all income, including delinquencies
- Collected and kept careful records of rental payments
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Conducted quarterly unit inspections
- Monitored common areas for cleanliness and safety
- Handled tenant and property management issues.
Education
Associate of Arts - Marketing
Grambling State University
Grambling, LA01.1991
High School Diploma -
American Senior High School
Hialeah, FL01.1989
Skills
- Client Relationship Building
- Strong Organization
- Time Management Expertise
- Onboarding and Orientation
- Account Management
- Video Editing
- Call Center Experience
- Project Planning
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Client Service Coordinator
Carrfour Supportive Housing
07.2018 - 05.2023
Client Service Coordinator
Carrfour Supportive Housing
10.2006 - 07.2018
Property Manager
Crossroads Property Management
03.2006 - 10.2006
Associate of Arts - Marketing
Grambling State University
High School Diploma -
American Senior High School
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