Keisha Weatherspoon
Allentown
Summary
Dynamic Customer Service Supervisor at Ollie's Bargain Outlet with proven problem-solving skills and a track record of enhancing customer satisfaction. Expert in relationship building and efficient multitasking, I successfully resolved escalated issues, fostering loyalty and improving service quality. Proficient in MS Office, I streamline processes to boost team performance and operational efficiency.
Overview
27
27
years of professional experience
Work History
Customer Service Supervisor
Ollie's Bargain Outlet
05.2017 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Administrative Coordinator
Liberty Community Connections
04.2010 - 01.2025
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Cashier
Ross Dress for Less
01.2010 - 04.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Telerx
07.2007 - 08.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Rehabilitation Assistant
Kessler Institute for Rehabilitation Inc.
07.1998 - 10.2004
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Assisted patients during ambulation to prevent injuries.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
- Scheduled patient appointments to maximize healthcare provider availability.
- Prepared and processed patient referrals and transfer requests.
Education
High School Diploma -
Newark Board of Education
Newark, NJSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Customer relations
- Positive and constructive feedback
- Relationship building
- MS office
Timeline
Customer Service Supervisor
Ollie's Bargain Outlet
05.2017 - Current
Administrative Coordinator
Liberty Community Connections
04.2010 - 01.2025
Cashier
Ross Dress for Less
01.2010 - 04.2010
Customer Service Representative
Telerx
07.2007 - 08.2009
Rehabilitation Assistant
Kessler Institute for Rehabilitation Inc.
07.1998 - 10.2004
High School Diploma -
Newark Board of Education
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