Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Bartender

Keisha Wetch

Austin,TX

Summary

Safety-focused Aviation Operations Manager with 6 years of experience in airport ground operations, deicing procedures, and regulatory compliance across general aviation and FBO environments. Skilled in implementing FAA-compliant Safety Management Systems (SMS), managing deicing operations in coordination with airfield safety teams, and conducting daily ramp inspections to prevent incidents and ensure regulatory readiness. Proven ability to lead safety briefings, train frontline staff in OSHA/HAZMAT protocols, and respond effectively to emergency scenarios. Based in Austin, TX, with a strong commitment to operational excellence, risk mitigation, and creating a proactive safety culture.

Overview

11
11
years of professional experience

Work History

Station Manager

Trego-Dugan Aviation
12.2022 - Current
  • FAA & TSA Compliance
  • Deice and Winter operations safety
  • Safety Management Systems (SMS)
  • Emergency & Incident Response Coordination
  • Ground Safety Audits & Risk Assessments
  • Airfield & Ramp Safety Procedures
  • Environmental & OSHA Compliance
  • Crew Resource Management (CRM)
  • Root Cause Analysis / Corrective Action Plans
  • Safety Training & Certification Programs
  • Airport Security Protocols (SIDA, Part 139)

Bartender

Zanzi Bar
02.2022 - Current
  • Mix and serve beverages, ensuring customer satisfaction and adherence to recipes.
  • Boosted daily sales by introducing popular seasonal cocktails.
  • Maintain cleanliness and organization of the bar area.
  • Resolve customer complaints promptly, enhancing overall experience.
  • Managed bar inventory, optimizing stock levels and minimizing waste through effective ordering processes.

Customer Service Supervisor

Trego Dugan Aviation
06.2019 - 01.2022
  • Supervised daily operations of customer service team, ensuring high-quality support delivery.
  • Led incident response initiatives, improving safety measures and emergency preparedness protocols.
  • Enhanced flight safety by implementing rigorous pre-flight checks and thorough equipment inspections.
  • Boosted customer satisfaction by addressing passenger concerns promptly and professionally, leading to improved service quality ratings.
  • Increased overall team efficiency by developing standard operating procedures for all aviation operations tasks.

Bartender

Bennigan's Restaurant
06.2018 - 01.2020
  • Took drink orders from tables and bar area, relayed to bartenders, and managed high-volume shifts.
  • Created unique cocktails for special events, increasing monthly sales.
  • Maintained detailed inventory of bar supplies, ensuring compliance with health code standards.
  • Monitored patron alcohol consumption for safety and enforced minimum age requirements.
  • Operated POS terminals to input orders, split bills, and calculate totals, consistently meeting revenue targets.
  • Crafted innovative cocktails for special events, boosting sales and enhancing customer experience. Managed high-volume shifts with efficiency and grace.

Server

Sickies Garage
03.2015 - 06.2018
  • Enhanced beverage sales by recommending tailored food and drink pairings to match customer preferences.
  • Executed cleaning tasks including sweeping, mopping, vacuuming, and organizing server stations.
  • Accurately managed payments, provided change, and issued receipts to customers.
  • Built and maintained strong relationships with regular patrons.
  • Boosted customer satisfaction by expertly recommending food-drink pairings, enhancing dining experiences and driving repeat business.

Education

Associate of Arts -

Bismarck State College
Bismarck, ND
05.2021

High School Diploma - undefined

Bismarck High School
Bismarck, ND
05.2016

Skills

  • Safety Management Systems (SMS)
  • Emergency Response Planning (ERP)
  • Risk Assessment & Mitigation
  • FOD Prevention & Ramp Safety
  • Hazardous Materials (HAZMAT) Handling & Reporting
  • Spill Prevention, Control & Countermeasure (SPCC)
  • Accident & Incident Investigation (Root Cause Analysis)
  • Safety Audit & Inspection Procedures
  • Safety Training & Certification Management
  • Crew Resource Management (CRM)
  • SIDA / Airport Security Protocols
  • Environmental Health & Safety (EHS) Programs

Accomplishments


  • Recognized for Outstanding Safety Leadership — Received internal Safety Excellence Award (2023) for maintaining a 100% incident-free record over 18 consecutive months during peak operations.
  • Led Safe Deicing Operations — Managed over 500 successful aircraft deicing procedures with zero safety violations, coordinating closely with airfield ops and weather response teams.
  • Reduced Safety Incidents by 40% — Implemented proactive ramp inspection protocols and daily safety briefings, resulting in a significant drop in reportable incidents within one year.
  • Developed Emergency Response Playbook — Created step-by-step emergency response guides and trained team on drills, improving response times and FAA inspection readiness scores.
  • Achieved 100% Compliance in Safety Audits — Passed FAA and OSHA audits with no findings for three consecutive years through strict adherence to SOPs and staff training programs.
  • Safety Culture Advocate — Initiated a “Stop and Report” safety campaign that increased frontline reporting of near-misses by 60%, contributing to better risk prevention.

Timeline

Station Manager

Trego-Dugan Aviation
12.2022 - Current

Bartender

Zanzi Bar
02.2022 - Current

Customer Service Supervisor

Trego Dugan Aviation
06.2019 - 01.2022

Bartender

Bennigan's Restaurant
06.2018 - 01.2020

Server

Sickies Garage
03.2015 - 06.2018

High School Diploma - undefined

Bismarck High School

Associate of Arts -

Bismarck State College