Keisha Williams
Business Analyst
Little Rock,AR
Summary
Seasoned Business Analyst offering 3 years of health and human services industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
26
26
years of professional experience
Work History
Business Analyst/Tester
Gainwell Technologies
Conway, AR
01.2019 - Current
- Create Test Case Scenarios and Test Cases from Functional and NonFunctional Requirements
- Lead on creating/writing and inputting the mockups for the Detail System Document (DSD) for the project and Business Detail Document (BDD)
- Plan design and recommends business processes to improve and support business activities
- Analyzes and documents clients' business requirements and processes and communicates these requirements by constructing business process models
- Provide input to support requirements and design documentation for implementation projects
- Facilitate meetings with clients to validate requirements and identify gaps in proposed solutions
- Assists in providing time estimates for project-related training and business process modeling tasks
- Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs
- Provide leadership and work guidance to less experienced personnel
- Work with project contractors, site Training manager, and the client to determine training needs, audience, schedule, and delivery
- Supports operations/site staff training and preparation for go-live
- Tester
- Create Test Case Scenarios and Test Cases-Functional and Non-Functional Requirements and execute them within the Application Lifecycle Management (ALM)
- Analyze the Test Cases results and generate the documentation for the testing phases and defects
- Help troubleshoot the issues with Developers to resolve any defects
- Created requirement analysis, test design, and test documents.
Clinical Care Coordinator
Empower Health Care Solutions
Little Rock, AR
01.2018 - 01.2019
- Managed expectations, duties, and responsibilities associated with doctors, therapists, and community members to serve all stakeholders' needs simultaneously, ensuring high satisfaction and professionalism
- Advocate for client Medicaid and Medicare benefits (caseload 45+ clients), collaborating with various providers, including doctors, therapists, and community resources
- Ensured all healthcare needs and services of the member were being met each day and met monthly metrics as outlined by the company
- Subject matter expert on all Medicaid and Medicare issues to educate members on available resources and was able to assist with keeping coverage active or helping to reactivate healthcare benefits
- The primary point of contact for 45 + members, their guardians, and member's providers engaged members in care coordination activities by using a person-centered approach
- Conducted interviews to identify the needs of members and helped navigate clients through complex healthcare environment
- Developed a Person-Centered Service Plan (PCSP) for each member, monitored the provision of services, and implemented the appropriate changes or additions for each member with a successful outcome
- Utilized both company and community-based resources to establish a safe and effective case management plan for members
- Participated weekly in Interdisciplinary Team meetings and Utilization Management rounds to provide information with safe transitions of care for members
Human Resources Assistant/Special Emphasis Program Manager
Defense
North Little Rock, AR
01.2010 - 01.2018
- Efficiently researched, planned, and executed projects, meetings, and events; provided program monitoring and personnel assistance on a variety of human resources transactions, including implementation of employee benefits, recruitment, and placement, classification, and compensation programs
- Supported the HR team with the incentive awards and performance appraisal programs by creating the personal transaction and inputting the request into the Employee Benefits Information System (EBIS)
- Quality Control for inputting personnel requests from supervisors for hiring actions/terminations/promotions/retirement ensured documents properly accompany requests within the Defense Civilian Personnel Data System (DCPDS)
- Proficient in conducting presentations; arranged yearly off-site training and planning yearly Health Benefits seminar also assisting the employee with registration for Benefits
- Trained employees with negating and using various databases such as MyBiz, MyPay, EBIS, and managing HR data and resource content on the department SharePoint site and intranet
- Assisted HR team members with employee compensation, training, and benefits programs
Special Emphasis Program Manager
01.2010 - 01.2018
- Developed the Special Emphasis Program Plan for each fiscal year within the allotted budget
- Established rapport through collaboration with upper management, employees, and community outreach; demonstrated program leadership and direction for the national Special Emphasis Program Manager by implementing a viable SEP service-wide
- Communicated and published SEP information to staff and the community to inform and educate on upcoming special observances by applying basic principles, concepts, and practices of the Affirmative Employment Program and Special Emphasis Programs
- Organized the facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material, etc
- For SEP
Admin Assistant
ARKANSAS CHILDREN'S HOSPITAL
Little Rock, AR
01.2005 - 01.2010
- Facilitated the logistics of all conferences and events, from preparing the conference or classrooms to ensuring the equipment was working
- Spearheaded hospital-wide Nursing Grand Rounds for 50+ guests on a recurring monthly basis; event-planning for the Nursing Education Department; managed budgets, prepared expense reports, and processed payroll and invoices
- Facilitated New Patient Manager training meeting for 150+ Nursing Managers
- Coordinated transportation, organized catering, interfaced with vendors, and employed a broad scope of professional services knowledge to supervise in-house and off-site meetings, calendars, itineraries, agendas, and registrations
- Input training courses into the Meditech database for Instructors and students
- Registered students for upcoming classes
- Wrote/created and published the monthly Nursing newsletter for the Nursing Education Department
Education
Master's degree - Social Work
Western New Mexico University (attended)
Bachelor's degree - Science, Psychology
University of Phoenix
Phlebotomy Certificate - undefined
L Healthcare Training School
Skills
Data Visualizationundefined
Timeline
Business Analyst/Tester
Gainwell Technologies
01.2019 - Current
Clinical Care Coordinator
Empower Health Care Solutions
01.2018 - 01.2019
Human Resources Assistant/Special Emphasis Program Manager
Defense
01.2010 - 01.2018
Special Emphasis Program Manager
01.2010 - 01.2018
Admin Assistant
ARKANSAS CHILDREN'S HOSPITAL
01.2005 - 01.2010
Master's degree - Social Work
Western New Mexico University (attended)
Bachelor's degree - Science, Psychology
University of Phoenix
Phlebotomy Certificate - undefined
L Healthcare Training School
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