Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Work Availability
Languages
Timeline
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Keisha Williams

Keisha Williams

Riverview,FL

Summary

Experienced Health Information Management leader with over 15 years in medical records operations, compliance, and team development. Seeking a remote leadership role where I can leverage my MBA, RHIT certification, and expertise in managing medical record workflows, optimizing HIM systems, and ensuring regulatory compliance to support organizational excellence.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Health Information Operations Manager

Datavant
03.2023 - 06.2025
  • Lead operational oversight of multi-site ROI teams across major hospital systems, including compliance, QA, productivity, and performance metrics.
  • Manage HIM workflows within Cerner EHR, improving turnaround time and ensuring 100% HIPAA-compliant record delivery.
  • Partner with clients and legal/risk teams to resolve escalations, address unauthorized disclosures, and implement enhanced prevention strategies.
  • Conduct staff retraining, 5-why analysis, and quality audits in response to UADs, driving measurable error reduction.
  • Successfully developed site-level tracking tools and quality controls, improving visibility and accountability.
  • Provide strategic leadership on staffing, productivity, and performance improvement initiatives to ensure contract and regulatory compliance.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.

Customer Service Client Support Manager

Datavant
09.2023 - 03.2025
  • Managed 53 staff members across the Central Zone shared services team, driving productivity and service standards.
  • Used performance dashboards to analyze workflow trends and make data-driven recommendations.
  • Led onboarding and integration for new hires and service offerings.
  • Supported project launches, collaborated with implementation teams, and identified process improvements with senior leadership.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Health Information Operations Supervisor

Ciox Health
09.2021 - 09.2023
  • Oversaw HIM operations and a 12-member ROI team for a multi-facility healthcare client.
  • Coordinated weekly payroll, audits, and client performance reviews.
  • Promoted critical thinking and continuous improvement through coaching and mentorship.
  • Served as the primary point of contact for client escalation and compliance communication.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Area Lead Health Information Specialist

Ciox Health
03.2021 - 09.2021
  • Provided regional coverage across multiple hospital sites; led special projects for HIM leadership.
  • Trained and mentored new hires, supporting onboarding and system access provisioning.
  • Maintained strict adherence to HIPAA and ROI regulatory standards.
  • Maintained a 95% or better quality score when processing.

Client Service Representative I

Ciox Health
06.2020 - 03.2021
  • Consistently processed a daily goal of 45 or more medical record requests.
  • Processed, validated, and quality-checked patient requests for medical records.
  • Maintained accuracy and timeliness in a high-volume, multi-site ROI operation.
  • Supported interim leadership coverage and site-level process improvements.
  • Answered high-volume calls from patients, providers, and third-party requestors.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.

Patient Financial Services Representative

Florida Hospital Tampa Bay Division
04.2017 - 10.2018
  • Answered inbound calls from patients, insurance companies, and provider offices.
  • Assisted with staff development and training of new hires.
  • Increased and exceeded monthly cash collection goals.
  • Assisted with the explanation of claims and benefits and verifying insurance.
  • Worked with insurance companies to resolve outstanding claims.
  • Supported the team with various duties as assigned by the supervisor.
  • Determined why claims were not paid and assisted with appeals.
  • Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
  • Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
  • Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
  • Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.

Health Insurance Agent

HealthPlan Services
11.2010 - 06.2014
  • Accepted inbound calls from brokers and agents for group and individual insurance.
  • Made outbound sales calls to build book of business with outside reps.
  • Met and exceeded monthly sales goals for all lines of business.
  • Explained benefits and coverage to agents and consumers.
  • Quoted and marketed ACA plans.
  • Explained benefits of various plans and assisted members with making informed decisions about their options.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Used Salesforce to process benefit transactions.
  • Provided exceptional customer service, leading to numerous referrals and a growing client base.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.

Operations Manager

Smith Hanley Consulting Group
06.2003 - 07.2008
  • Handled all essential operational tasks for the office to ensure continued effective business operations.
  • Met with staff monthly to discuss new business policies and address any concerns within the office.
  • Responsible for recruiting, hiring, and training new employees.
  • Posted new job descriptions to various job boards.
  • Generated offer letters, verified and entered all new hire paperwork, and checked for accuracy and compliance.
  • Performed employee performance appraisals on a quarterly and yearly basis.
  • Updated and created projection reports; maintained various detailed Microsoft Excel reports.
  • Collaborated with the managing director on several projects that led to new business.
  • Processed payroll and managed employee attendance records.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Increased profit by streamlining operations.

Education

Doctorate of HealthCare Administration -

VIRGINIA UNIVERSITY OF LYNCHBURG
Lynchburg, VA
05.2026

MBA - Healthcare Management

WESTERN GOVERNORS’ UNIVERSITY
Salt Lake City, UT
02.2025

Bachelor of Science - Health Information Management

WESTERN GOVERNORS’ UNIVERSITY
Salt Lake City, UT
07.2023

Associate of Applied Science - Health Information Technology

DEVRY UNIVERSITY
Chicago, IL
06.2022

Skills

  • Team Leadership (Remote & Onsite)
  • ROI & Release Compliance
  • EMR Systems: Epic, Cerner, DataArk, HC, Meditech, Clearview
  • HIPAA & Regulatory Adherence
  • Client Relationship Management
  • Training, Coaching, Development
  • Workflow Design & Implementation
  • Medicare/Medicaid Payer Knowledge
  • Project & Change Management
  • Operational efficiency
  • Planning and implementation
  • Employee relations and conflict resolution
  • Staff development
  • Goal setting

Affiliations

  • HIMSS – Healthcare Information and Management Systems Society
  • AHIMA – American Health Information Management Association
  • NSLS - The National Society of Leadership and Success
  • GCHIMA – Gulf Coast Health Information Management Association - President
  • Sigma Gamma Rho Sorority, Incorporated

Certification

RHIT - Registered Health Information Technologist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Customer Service Client Support Manager

Datavant
09.2023 - 03.2025

Senior Health Information Operations Manager

Datavant
03.2023 - 06.2025

Health Information Operations Supervisor

Ciox Health
09.2021 - 09.2023

Area Lead Health Information Specialist

Ciox Health
03.2021 - 09.2021

Client Service Representative I

Ciox Health
06.2020 - 03.2021

Patient Financial Services Representative

Florida Hospital Tampa Bay Division
04.2017 - 10.2018

Health Insurance Agent

HealthPlan Services
11.2010 - 06.2014

Operations Manager

Smith Hanley Consulting Group
06.2003 - 07.2008

Doctorate of HealthCare Administration -

VIRGINIA UNIVERSITY OF LYNCHBURG

MBA - Healthcare Management

WESTERN GOVERNORS’ UNIVERSITY

Bachelor of Science - Health Information Management

WESTERN GOVERNORS’ UNIVERSITY

Associate of Applied Science - Health Information Technology

DEVRY UNIVERSITY

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