Keisha Wilson
Bowling Green,KY
Summary
To create a memorable experience with optimal customer satisfaction and improve customer experience with my 5+ years customer service experience and 5+ years of skilled communication.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Orthodontic Assistant
Drobocky Orthodontics
07.2021 - 04.2023
- Communicated patient needs and concerns to orthodontist for personalized care
- Educated patients on procedures and treatment recommendations to enhance understanding and compliance
- Performed digital x-ray and intraoral image procedures to enhance patient assessment.
- Provided post-operative and oral health care instructions to ensure effective recovery and maintenance
- Documented patient charting and clinical notes to support ongoing care and treatment.
- Collected and organized all patient dental records to ensure accurate documentation.
Operator
Henkel
Bowling Green, KY
03.2016 - 07.2021
- Maintained high-quality output to exceed expectations
- Collaborated with team to resolve high-stress problems, maintaining positive attitude to support team morale
- Provided leadership support during critical situations to ensure team stability and direction
- Demonstrated meticulous attention to detail in all tasks
- Addressed challenges through independent critical thinking
- Bowling Green, KY
Administrative Assistant
Marquee Metal
Bowling Green, KY
02.2013 - 01.2018
- Answered and directed phone calls to ensure effective communication
- Organize and schedule appointments
- Write and distribute email, memos, letters and forms
- Assist in the preparation of regularly scheduled reports
- Developed and maintained filing system for efficient document retrieval
- Ordered office supplies and researched vendors to secure cost-effective options
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
- Provided administrative support in Bowling Green, KY
Sales Associate
Bluegrass Cellular
Glasgow, KY
01.2008 - 02.2013
- Ensure high levels of customer satisfaction through excellent sales service
- Follow and achieve department’s sales goals
- Achieved department sales goals through proactive engagement and customer focus
- Welcome customers and answer their queries
- Remain knowledgeable on products offered and discuss available options
- Promoted complementary products to enhance customer purchases
- Managed merchandise returns to ensure customer satisfaction and compliance with store guidelines
- Built trust-based relationships with customers to enhance loyalty and repeat business
Education
Dental Assisting -
The Medical Institute of KY
Bowling Green, KYGraduation -
Edmonson County high school
Skills
- Patient care
- Patient needs assessment
- Patient education
- Patient communication
- Quality assurance
- Time management
- Self motivation
Certification
- Certified Dental Assistant
- KY Radiation Safety and Techniques
- OSHA/HIPAA
- CPR/BLS
Timeline
Orthodontic Assistant
Drobocky Orthodontics
07.2021 - 04.2023
Operator
Henkel
03.2016 - 07.2021
Administrative Assistant
Marquee Metal
02.2013 - 01.2018
Sales Associate
Bluegrass Cellular
01.2008 - 02.2013
Dental Assisting -
The Medical Institute of KY
Graduation -
Edmonson County high school