Keisha A. Fitzpatrick
Albany,NY
Summary
Proactive and goal-oriented professional with a strong ability to manage time effectively and solve problems. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Background in Psychology brings valuable skills such as data analysis, research, and critical thinking to any role.
Overview
24
24
years of professional experience
Work History
Patient Care Technician
Saint Peters Hospital
06.2023 - Current
- Provide direct, hands-on care to patients within the hospital's behavioral health and detox communities.
- Work with behavioral health team Casac Consolers, Social Workers on next steps in patient care during admission and discharge
- Assisting patients with Activities of Daily Living under the direction of an RN
- Patient vitals and laboratory testing such as urine analysis and diabetic glucose testing
- Patient care documentation for Medical team and Behavioral health team review.
- Managing supplies
- Coordinating with multiple departments for positive patient outcomes
Member/Public Relations/Community Outreach
Jump Up Productions Masquerade
01.2011 - Current
- Provides mentorship to Caribbean American youth
- Works with youth to pass on traditional and modern carnival costume design and manufacturing
- Maintains a presence in the Caribbean and Caribbean American communities through various fundraising efforts and community initiatives with a focus on youth and youth development
- Road Marshal for our organization during the Annual Caribbean American West Indian Day Children’s Carnival
- Maintained a database of our participants for outreach for seasonal events
- Create concepts and designs for our annual youth Carnival competition
- Help manage public relations events and social media
- Coordinate events for youth who are looking to discover future career opportunities
Vendor Risk Analyst
SEFCU/Broadview
12.2022 - 04.2023
- Assist in onboarding vendors and work with subject matter experts to ensure timely completion of onboarding activities
- Partner with Business Owners to develop and maintain vendor performance tools/dashboard with relevant data tailored to target audience(s)
- Supports due diligence projects for all new and existing SEFCU vendors in accordance with policy, established practices and internal service levels
- Ensure that the status of all risk assessment and due diligence actions, events and outcomes are communicated to the appropriate stakeholders
- Maintain a centralized repository of vendor due diligence review projects
- Ensure the integrity of a centralized repository of vendor due diligence projects in terms of system of record
- Continually evaluate vendor management processes and procedures to ensure all are optimized
- Mediate and escalate issues to achieve positive outcomes including but not limited to prioritization, sequencing, and quality
- Monitor and report corrective actions from vendor due diligence reviews and risk assessments working with business owners to facilitate an improved posture
- Partners with key team members, departmental heads, and executives to identify vendor needs and manage the vendor portfolio
- Provides day-to-day oversight of Vendor Management activities, managing SEFCU’s portfolio of vendors
- Participate in incident management and response and escalations related to vendors
- Assist in continuous improvement of the Vendor Management program to support the organization achieve its ROI goals
Human Resources Specialist
Curia
01.2022 - 10.2022
- Maintain a working knowledge of company policies and procedures in order to educate employees, and implement policy requirements
- Assist management in the identification of strategies to promote positive relationships with employees and promote high levels of engagement
- Maintain shift schedules, crew assignments, overtime, payroll e.g., Absence tracking, hours of work, etc
- Preparing or updating employment records related to hiring, transferring, promoting, and terminating
- Coordinating and administering employee examinations for competency and promotion
- Ensuring new hire paperwork is completed and processed
- Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc
- Addressing any employment relations issues, such as work complaints and harassment allegations
- Processing all personnel action forms and ensuring proper approval
- Involved in the hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks onboarding, and employee orientation
Student Support Specialist
Excelsior College
08.2019 - 12.2020
- Counseled students, directed students to appropriate services and benefits
- Maintained progress reports, and provided students with career advice, assisted with applications
- Maintained spreadsheets, tracked and reported trends
- Served as a key player in implementing strategies for a more efficient work flow on the unit
- Trained new unit employees
- Worked with tech support to troubleshoot system issues for our department
Call Center / Utilization Management Rep
Anthem BCBS Insurance
12.2017 - 05.2018
- Maintained inbound and outbound patient, provider and vendor inquiries via phone
- Processed requests for clearance for medical procedures and medications as well as durable medical equipment
- Processed written requests for procedure exceptions and escalations
- Worked with other departments to ensure excellent customer service and resolve issues in a timely manner
- Worked closely with management and senior staff to track trends and proactively create solutions to improve workflow
Emergency Room Registrar/Patient Scheduler
Saint Peter's Hospital
09.2014 - 11.2016
- Patient Registration for the Emergency Department
- Interacted with physicians, patients, and other staff in the coordination of quality medical care
- Kept current and knowledgeable of front-end and back-end check-in and check-out procedures including reception and insurance verification
- Performed patient billing, data entry, and multiple phone-line customer service and liaison services
- Researched charted information
- Utilized multiple screens, system portals, and programs to complete assigned tasks
- Exhibited strong interpersonal and communication skills, attention to detail, and critical thinking
- Worked with Various EMR systems to book patient appointments throughout the Trinity Health Network
- Trained new unit employees
Customer Service Specialist III
Maximus
08.2013 - 06.2014
- Educated consumers on the healthcare coverage options; assisted with applications
- Processed applications for health care coverage via the telephone
- Processed enrollments into QHPs, plan changes, and dis-enrollments
- Provided information on financial assistance programs and public health care programs
- Transferred calls to appropriate entities including in-person assisters, social service staff, issuers, other consumer support resources, and Small Business Health Options Program Service Center specialists
- Assigned to special projects, data collection, special designations in the contact centers call que, working with brokers, navigators, and certified application counselor's and being chosen as the peer trainer in shadowing, mentoring/demonstrating proper CSR technique
Member/Community Outreach
Hawks International Youth Organization
09.2001 - 09.2010
- Provides mentorship to Caribbean American youth
- Works with youth to pass on traditional and modern carnival costume design and manufacturing
- Maintains a presence in the Caribbean and Caribbean American communities through various fundraising efforts and community initiatives with a focus on youth and youth development
- Road Marshal for our organization during the Annual Caribbean American West Indian Day Children’s Carnival
- Maintained a database of our participants for outreach for seasonal events
- Create concepts and designs for our annual youth Carnival competition
- Help manage public relation events and social media
- Insured timely costume production for our youth competition
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN02-2025
Skills
- Patient Support Services
- Interdisciplinary Collaboration
- Effective Communication
- Patient Monitoring
Timeline
Patient Care Technician
Saint Peters Hospital
06.2023 - Current
Vendor Risk Analyst
SEFCU/Broadview
12.2022 - 04.2023
Human Resources Specialist
Curia
01.2022 - 10.2022
Student Support Specialist
Excelsior College
08.2019 - 12.2020
Call Center / Utilization Management Rep
Anthem BCBS Insurance
12.2017 - 05.2018
Emergency Room Registrar/Patient Scheduler
Saint Peter's Hospital
09.2014 - 11.2016
Customer Service Specialist III
Maximus
08.2013 - 06.2014
Member/Public Relations/Community Outreach
Jump Up Productions Masquerade
01.2011 - Current
Member/Community Outreach
Hawks International Youth Organization
09.2001 - 09.2010
Bachelor of Science - Psychology
Capella University
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