Job Search Status
Open to workDesired start date: Immediately
Open To Work
De'Onjanique Burnside
Sacramento,CA
Work Preference
Summary
Detail-oriented professional with extensive experience in crew leadership and effective communication. Known for enhancing production efficiency while prioritizing workplace safety and fostering teamwork.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Foreman
Bimbo Breads
Sacramento, CA
12.2021 - 06.2024
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated workflow among team members to enhance production efficiency.
- Facilitated training sessions for new employees on operational procedures and safety protocols.
- Monitored inventory levels and managed supplies for uninterrupted production.
- Trained new employees on operational procedures and best practices for equipment use.
- Implemented process improvements that enhanced productivity while reducing waste.
- Collaborated with management to develop strategies for improving team performance and morale.
- Led shift meetings to communicate goals, address challenges, and motivate team members.
- Monitored inventory levels and facilitated timely replenishment of supplies for uninterrupted operations.
Customer Service Representative
Faneuil
Sacramento, CA
12.2019 - 02.2021
- Resolved customer inquiries via phone, email, and chat to ensure satisfaction and retention.
- Assisted in training new team members on customer service protocols and software systems.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Implemented process improvements that enhanced response times for customer queries.
- Processed insurance claims, verifying coverage and facilitating timely reimbursements.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Housekeeping Room Attendant
Econo Lodge Hotel
Sacramento, CA
04.2019 - 09.2019
- Cleaned and sanitized guest rooms, ensuring adherence to hotel cleanliness standards.
- Inspected rooms for maintenance issues, reporting findings to management promptly.
- Managed inventory of cleaning supplies and linens, maintaining optimal stock levels.
- Collaborated with team members to streamline room turnover processes, enhancing efficiency.
- Trained new staff on housekeeping procedures and safety protocols for consistent service quality.
- Implemented time-saving techniques that improved daily cleaning routines without compromising quality.
- Addressed guest requests and concerns with professionalism, contributing to overall guest satisfaction.
- Enhanced guest experience by responding promptly to special requests and addressing concerns with professionalism.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Janitorial Assistant
PRIDE Industries
Sacramento, CA
03.2019 - 04.2019
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with safety standards.
- Operated cleaning equipment efficiently, including floor scrubbers and vacuums.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Monitored inventory levels of cleaning supplies, facilitating timely reordering as necessary.
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Complied with all applicable regulations regarding sanitation practices, which contributed to passing routine health inspections.
- Demonstrated attention to detail by identifying and addressing minor maintenance issues before they escalated.
- Maintained cleanliness and sanitation standards in designated areas, ensuring compliance with health regulations.
- Assisted in training new staff on cleaning protocols and safety procedures, fostering a team-oriented environment.
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance facility appearance.
- Collaborated with team members to streamline processes, improving overall operational efficiency within facilities.
- Developed and maintained inventory of cleaning supplies, ensuring availability for all tasks conducted.
Technical Support Representative
OCSS Trans Cosmos
Sacramento, CA
01.2018 - 01.2019
- Resolved complex technical issues for diverse client inquiries, enhancing customer satisfaction.
- Streamlined troubleshooting processes, reducing response times and improving service efficiency.
- Provided training and mentorship to junior staff on technical support best practices.
- Collaborated with cross-functional teams to identify system improvements and implement solutions.
- Developed and maintained comprehensive documentation for technical support protocols and workflows.
- Resolved complex technical problems through effective user experience. VTU VHECILE TRACKING UNITS that are installed incorrectly.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Analyzed customer feedback to identify trends, recommending solutions for ongoing improvement initiatives.
- Resolved technical issues for customers across various platforms, ensuring high satisfaction rates.
- Implemented best practices in customer communication, reducing response times and improving service quality.
- Developed troubleshooting guides and documentation to streamline issue resolution for complex technical problems.
- Led initiatives to optimize ticketing system usage, increasing efficiency in handling customer inquiries.
Customer Service Representative
TeleDirect
Sacramento, CA
09.2017 - 01.2018
- Maintained accurate records of customer interactions using CRM software for data analysis.
- Delivered consistent support while adapting to changing policies and procedures effectively.
- Escalated unresolved issues to management, fostering timely resolutions and improved service quality.
- Monitored performance metrics to identify areas for personal improvement and team development.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed high-volume call traffic while maintaining quality service standards.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Call Center Agent/Call Center Customer Service Representative
ACT
Sacramento, CA
02.2016 - 02.2017
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new agents on systems, procedures, and best practices for improved performance.
- Implemented process improvements that streamlined call handling and reduced wait times.
- Analyzed call data to identify trends, informing strategies for enhanced service delivery.
- Developed training materials to enhance team knowledge and operational effectiveness.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-volume inbound calls, providing exceptional customer support and resolving inquiries efficiently.
- Implemented process improvements that streamlined call workflows and reduced average handling time.
- Analyzed customer feedback data to identify trends and recommend actionable solutions for service enhancements.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Center High School
Antelope, CA05-2016
Skills
- Crew leadership
- Attention to detail
- Decision-making
- Effective communication
- Dedicated work ethic
- Workplace safety
- Critical thinking
- Teamwork and collaboration
- OSHA regulations
- Safety policies and procedures
- Employee training
- Customer relations
Timeline
Foreman
Bimbo Breads
12.2021 - 06.2024
Customer Service Representative
Faneuil
12.2019 - 02.2021
Housekeeping Room Attendant
Econo Lodge Hotel
04.2019 - 09.2019
Janitorial Assistant
PRIDE Industries
03.2019 - 04.2019
Technical Support Representative
OCSS Trans Cosmos
01.2018 - 01.2019
Customer Service Representative
TeleDirect
09.2017 - 01.2018
Call Center Agent/Call Center Customer Service Representative
ACT
02.2016 - 02.2017
High School Diploma -
Center High School