Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Grice

Griffin,GA

Summary

Efficient billing professional with 18 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

Overview

17
17
years of professional experience

Work History

Billing Analyst I

Cologix inc
05.2022 - Current
  • Coordinate with sales teams and customer experience managers to make sure customers are billed correctly
  • Reduced outstanding receivables by diligently monitoring accounts and initiating appropriate collection actions.
  • Participate in weekly meetings with Billing Manager and Controller for invoices past due 30+ days
  • First contact for all billing escalations and concerns regarding clients invoicing
  • Handle collections for clients invoicing 30+ days past due, including issuing restrictions and suspensions based on past dues.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of billing process.
  • Evaluated aging reports to identify members to be included in monthly outbound collection calls.
  • Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.
  • Managed portfolio of high-risk accounts, reducing potential bad debt write-offs.
  • Achieved performance goals on consistent basis.
  • Generated and distributed monthly customer statements.
  • Worked closely with external agencies to expedite recovery efforts on severely delinquent accounts.
  • Negotiated payment arrangements, ensuring prompt payments from customers.
  • Processed payments and applied to customer balances.
  • Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
  • Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.

Collections Analyst

Sovos Compliance (CONTRACT position Via Vaco staffing co.)
11.2021 - 05.2022
  • Responsible for reaching out to customers regarding upcoming and past due invoices
  • Current Portfolio concentration is 1k customers, invoicing value $30k- $ 1 million +
  • Assisted in efforts that increased collection from 1.9 million to 22.8 million in 4 months
  • Participate in weekly meetings with VP of Sales for two lines of business for top dollar projected and past due invoices
  • Assisted with training of new hires
  • Assisted billing department in adding purchases orders to billings and updating account information.
  • Improved collections efficiency with timely follow-ups on overdue invoices.
  • Streamlined internal processes to enhance effectiveness of collections team.
  • Collaborated with sales and accounting departments to resolve billing disputes promptly.
  • Worked closely with external agencies to expedite recovery efforts on severely delinquent accounts.
  • Managed portfolio of high-risk accounts, reducing potential bad debt write-offs.
  • Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.

Billing Supervisor

GPS Trackit, Roswell GA
10.2019 - 01.2021
  • Responsible for resolving billing tickets for billing discrepancies
  • Effectively Managed and coached team of 3 people
  • Answered calls and escalations regarding billing issues
  • Monitored employee calls for training purposes, and to better customer experience
  • Participated in weekly meetings with CEO, and other department heads to discuss needs of business
  • Released and reviewed monthly and annual invoices before releasing
  • Success Examples: Promoted to Billing Supervisor within 4 months of being hired
  • Reduced case tickets in billing queue by 60% within 3 months
  • Created process and procedures, and workflow for billing department company wide
  • Conducted interviews for new hires, including new incoming upper management
  • Provided training for new hires
  • Assisted in implementing new SaaS billing platform.
  • Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
  • Routinely conducted internal audits of financial records to detect discrepancies or potential fraud risks, enabling timely intervention and issue resolution.
  • Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into department's strengths and weaknesses.
  • Oversaw proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at month end.
  • Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during billing cycle.
  • Developed comprehensive training materials for new hires to ensure smooth onboarding process and rapid acclimation to company systems and procedures.
  • Performed account reconciliations and resolved variances.
  • Maintained high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
  • Negotiated with customers regarding payment arrangements when necessary, balancing firmness with empathy to maintain positive relationships without sacrificing revenue collection targets.
  • Monitored customer accounts to identify and rectify billing issues.
  • Developed and maintained billing procedures to make timely payments.
  • Kept high average of performance evaluations.

Accounts Receivable/Cash Application Specialist

Benson Integrated Marketing Solutions, Alpharetta, Ga
10.2018 - 10.2019
  • Productively managed portfolio of property accounts and did any skip trace work needed to locate customers in arrears
  • Collected outstanding debts on Corporate and property accounts that were delinquent
  • Posted clients payments via EFT, ACH, PAYPAL, LOCKBOX, Yardi
  • Solely managed AR email box, responding to customers within 24–48-hour SLE
  • Issued weekly collections notices on past due invoices, including contacting lawyer to send out collections’ notices on accounts over 120 days
  • Monitored unapplied payments and credits on AR ledgers for all accounts
  • Participated in weekly meetings with CEO, COO, and Accounting Managed regarding companies' open accounts balances aged 60-120 days.
  • Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
  • Filed reports and posted daily batches in system.
  • Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
  • Maintained thorough documentation of all cash applications, ensuring clear audit trail for financial review purposes.
  • Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.

Accounts Receivable Coordinator

DPI INC.
10.2007 - 09.2018
  • Responsible for 85% of company’s vendor collections accounts, including key accounts such as Kohls, JC Penney’s, and Home Depot, including their e-commerce accounts
  • Verified validity of account discrepancies by obtaining and investigating information received from sales teams, customer service department, and trucking companies
  • Filed appropriate claims with trucking companies for vendor products received damaged and/or short
  • Participated in yearly inventory process
  • Corrected invoices based on advertising discounts allowed, and trade discounts.
  • Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
  • Expedited payment collection with timely submission of invoices and proactive communication with clients.
  • Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
  • Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
  • Streamlined accounts receivable processes by implementing efficient tracking and reporting systems.
  • Supported financial planning efforts by providing accurate accounts receivable data for budgeting and forecasting purposes.
  • Evaluated potential customers'' creditworthiness using financial analysis techniques, mitigating risk exposure for organization.
  • Enhanced cash flow by diligently managing customer credit limits and payment terms.
  • Verified discrepancies and resolved clients' billing issues
  • Updated aging reports based on daily audits.
  • Kept high average of performance evaluations.

Education

Some degreed college credits, Associate in Accounting program - Accounting

University of Phoenix
Online
01.2007

Skills

  • Month-end close
  • Claims review
  • Accounts Receivable
  • Training and mentoring
  • Microsoft Excel
  • Invoice Processing
  • Payment Processing
  • Issue Resolution
  • Skilled in NetSuite
  • Dispute Resolution
  • Collections Management
  • Salesforce CRM
  • Customer Engagement
  • Accounts receivable management
  • Research and due diligence
  • Contract Preparation
  • Record preparation
  • Team Collaboration
  • Decision-Making
  • Relationship Building
  • General accounting
  • Microsoft Office
  • Purchase Orders
  • Billing and Invoicing
  • General Ledger Entries
  • Inventory Management

Timeline

Billing Analyst I

Cologix inc
05.2022 - Current

Collections Analyst

Sovos Compliance (CONTRACT position Via Vaco staffing co.)
11.2021 - 05.2022

Billing Supervisor

GPS Trackit, Roswell GA
10.2019 - 01.2021

Accounts Receivable/Cash Application Specialist

Benson Integrated Marketing Solutions, Alpharetta, Ga
10.2018 - 10.2019

Accounts Receivable Coordinator

DPI INC.
10.2007 - 09.2018

Some degreed college credits, Associate in Accounting program - Accounting

University of Phoenix

Similar Profiles

CREATE PROFILE
Keisha Grice