Keisha D. Watson
Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization. Licensed real estate agent with well Knowledge of One-site, Yardi, Buildium, CRM, PRISM, JIRA, Twilio, Appfolio, Entrata, Microsoft office suites and well knowledge of Georgia Fair Housing Act.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Real Estate Sales Associate
Truehold
02.2024 - Current
- Developed strong relationships with clients by providing exceptional customer service and timely communication, making 150-250 dials (phone calls) per day
- Communicated with clients to understand property needs and preferences.
- Discovering each individual seller's motivation and educating them on how Truehold can meet their needs
- Managing and scoring a large lead volume in Salesforce CRM
- Meeting or exceeding expected benchmarks, including daily and monthly goals and metrics
- Partnering with teams across the business, including Marketing and Real Estate
LEASING OPERATIONS SPECIALIST
Main Street Renewal
01.2022 - 12.2023
- Maintained CRM to call, text,email and follow-up with clients interested in renting commercial spaces
- Prepared 'LOI' for clients to submit to Brokers for commercial space
- Compared a property with similar properties that have recently been rented to determine its competitive rental price
- Maintain knowledge of real estate law, local economies, fair housing laws, types of available mortgages, financing options, and government programs
- Introduced buyers to virtual tours of properties in which they are interested
- Prospect new client relationships, and network with other industry professionals
- Negotiate exclusive listing agreements and purchase-and-sale agreements
- Prepare and manage documentation and internal databases to ensure most up-to-date property and client information
- Participate in best-in-class training and ongoing skills-development workshops
COMMERCIAL REALTOR
Ritzberg Realty
04.2021 - 01.2022
- Partner closely with other staff members to ensure knowledge sharing and cross-team collaboration
- Manage resident relations issues, which includes taking resident phone calls, requests and concerns.
- Analyze weekly leasing reports and forecast occupancy trends.
- Assist with developing and tracking marketing strategies, including advertising, promotions and publications.
- Manage rent collections, late notices and posting rent.
- Review and inspect vacancies, make-ready apartments and models.
- Inspect the property for community policy violations, needed repairs and overall landscaping.
- Able to multitask and meet deadlines in a timely and organized manner.
- Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives
- Maintained thorough accurate and compliant records for internal and regulatory audits. Conducted tours of vacancies with prospective tenants. Handled all security deposit refunds. Created and implemented policies and procedures for effective property management. Inspected property once a month
- Escalated critical issues to property manager to ensure immediate resolution. Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems. Addressed and resolved all complaints concerns and service requirements to ensure prompt and effective remedial action adherence to contractual obligations and safe housing environment for tenants.
ASSISTANT PROPERTY MANAGER
Horizon Realty LLC
02.2019 - 03.2020
- Answered and directed calls accordingly
- Performed administrative duties such as rent collection, communicating with tenants via written correspondence
- Maintaining property and facilities and administering lease closings. Collected and recorded application fees and deposits; accurately documented all financial transactions.
- Updated availability report process applications for approval. Distribute all company or community-issued notices. Always represent the company in a professional manner. Escalated any major issues to the property manager for immediate remediation.
- Attended staff meetings and took extensive notes to share with the property manager. Showed apartments to potential tenants and answered questions regarding the community.
- Kept accurate records of all resident and tenant correspondence. Provided staff members with the support and training to achieve top client satisfaction. Set project timelines and kept teams on task to complete milestones according to schedule.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
ASSISTANT PROPERTY MANAGER
Croft Residential, LLC
05.2016 - 02.2019
Education
Licensed Realtor -
Georgia MLS Institute
Tucker, GA04.2021
ASSOCIATE - CRIMINAL JUSTICE
Monroe College
Bronx, NY04.2008
Skills
- 10 years of Property management experience
- Real Estate License Law
- High Achiever
- Time management
- Skilled Collaborator
- Solution Oriented professional
- Product knowledge
- Sales quota achievement
- Multitasking and organization
- Email communication
- Phone etiquette
Certification
Licensed Realtor
Timeline
Real Estate Sales Associate
Truehold
02.2024 - Current
LEASING OPERATIONS SPECIALIST
Main Street Renewal
01.2022 - 12.2023
COMMERCIAL REALTOR
Ritzberg Realty
04.2021 - 01.2022
ASSISTANT PROPERTY MANAGER
Horizon Realty LLC
02.2019 - 03.2020
ASSISTANT PROPERTY MANAGER
Croft Residential, LLC
05.2016 - 02.2019
ASSOCIATE - CRIMINAL JUSTICE
Monroe College
Licensed Realtor -
Georgia MLS Institute
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