Keisha Decayette
NYC,NY
Summary
Organized & dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant/Secretary
NYU Langone Hospitals
02.2022 - 03.2024
- Perform administrative and clerical tasks to support daily practice operations
- Proactively anticipate patient needs, and participate in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalate to leadership as appropriate
- Work collaboratively with colleagues and site management to ensure positive patient experience and timely resolution
- Participate in training staff in registration, office policies and responsibilities
- Remain current on latest best practices, policies and protocols (i.e.: workflow updates, FOCUS training, and job-related tasks)
- Assist with the completion of special projects, reports and activities and drive consistency in every patient and colleague encounter by embodying the core principles of FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off); EPIC, EMR software.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
Healthcare Administrative Assistant
ENT & Allergy Associates, LLP
06.2016 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Administrative Assistant
Hunter College
08.2013 - 05.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
Education
Bachelor’s of Arts - Anthropology
Hunter College
05.2017
Skills
- Epic Systems
- Customer Service
- Office Management
- Organization and Time Management
- Data Entry Software
- Multi-Line Phone Systems
- Clerical Support
- Critical Thinking
- Documentation and Recordkeeping
- Medical Records Maintenance
- Insurance Billing
- Patient care and confidentiality
Languages
French
Professional Working
Haitian Creole
Professional Working
Timeline
Medical Administrative Assistant/Secretary
NYU Langone Hospitals
02.2022 - 03.2024
Healthcare Administrative Assistant
ENT & Allergy Associates, LLP
06.2016 - 02.2022
Administrative Assistant
Hunter College
08.2013 - 05.2017
Bachelor’s of Arts - Anthropology
Hunter College
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