Keisha E. Morales
New Bedford,MA
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Caregiver
Beta Community Partnerships
01.2023 - Current
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Increased client independence by teaching essential self-care skills such as grooming, dressing, and toileting.
- Facilitated social interactions for clients, organizing outings and activities that promoted community involvement.
- Supported clients during medical appointments, advocating for their needs and preferences with healthcare providers.
- Provided a safe and comfortable environment through meticulous housekeeping and maintenance tasks.
- Assisted with medication administration, ensuring proper dosages and adherence to physicians'' instructions.
- Handled emergencies calmly following established protocols, ensuring client safety and promptly notifying appropriate parties.
- Managed complex behaviors effectively using de-escalation techniques and positive reinforcement strategies.
Dental Receptionist
Dental Dreams LLC
03.2022 - 01.2023
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Veterinary Receptionist
Village Veterinary Hospital
11.2018 - 03.2022
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
Education
No Degree - EKG Technician
Greater New Bedford Regional Voc Tech Institute
New Bedford, MA06.2022
High School Diploma -
Southbridge High School
Southbridge, MA06.2018
Skills
- Compassionate Caregiving
- Professional boundaries
- Time Management
- Multitasking and Organization
- HIPAA Compliance
- Excellent Communication
- CPR Certification
- Adaptability and Flexibility
- Team Collaboration
- Active Listening
- Respectful and Compassionate
- First aid and safety
Certification
- CET - EKG Technician
- First Aid/CPR Certified
- Certified Medication Administrator
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Caregiver
Beta Community Partnerships
01.2023 - Current
Dental Receptionist
Dental Dreams LLC
03.2022 - 01.2023
Veterinary Receptionist
Village Veterinary Hospital
11.2018 - 03.2022
No Degree - EKG Technician
Greater New Bedford Regional Voc Tech Institute
High School Diploma -
Southbridge High School
- CET - EKG Technician
- First Aid/CPR Certified
- Certified Medication Administrator
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