Keisha Kristelle Gilbert
Colorado Springs,CO
Summary
I am a hardworking, reliable candidate, and successful at managing multiple priorities with a positive attitude. My experience in diverse roles, from live selling, managing a restaurant to orchestrating memorable events showcases my adaptability and commitment to achieving outstanding results.
I'm good in upselling techniques. Skilled in photography, enhancing product appeal and driving business growth. Willingness to take on added responsibilities to meet company goals.
I believe that good customer service is the key to success.
Overview
19
19
years of professional experience
Work History
Self-employed
K’s Colorful World
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Used well- established online live selling techniques and procedures to market products on Facebook and other online platforms.
- Boosted sales through effective product recommendations and upselling techniques.
- Exceeded sales goals consistently by utilizing effective upselling techniques tailored to each client''s interests and budget constraints.
- Took photos from different angles and perspectives to capture perfect images of my items like: Luxury Bags, Jewelries, Clothing, Skin Care Products, and Cosmetics.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Monitored trends in photography to stay current in industry.
Manager/Restaurant Owner
C&J's Drive In
09.2007 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Wedding & Event Planner
Eternal Vows
01.2014 - 03.2019
- Enhanced event aesthetic by designing creative and engaging visual elements.
- Optimized workflow efficiency by developing comprehensive timelines for each stage of the event design process.
- Stayed current on industry trends and incorporated cutting-edge ideas into unique event designs.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
- Established strong relationships with clients through clear communication and exceptional service throughout the design process.
- Coordinated schedules and timelines for events.
- Trained and supervised event staff to complete tasks on time.
- Utilized social media to promote events and increase attendance.
- Coordinated florists, photographers, and musicians for events.
- Inspected event facilities to confirm conformance to customer requirements.
Front Desk Receptionist
Bellavista Hotel
06.2005 - 03.2007
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved customer problems and complaints.
Education
No Degree - Certificate in Making Natural Skincare Products
School of Natural Skincare International
United Kingdom12.2024
No Degree - Accredited Event Designer
The Institute of Wedding & Event Design
Las Vegas, NV09.2014
Bachelor of Science - Hotel And Motel Management
University of Cebu
Cebu Philippines03.2005
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Decision-Making
Timeline
Self-employed
K’s Colorful World
01.2024 - Current
Wedding & Event Planner
Eternal Vows
01.2014 - 03.2019
Manager/Restaurant Owner
C&J's Drive In
09.2007 - 11.2023
Front Desk Receptionist
Bellavista Hotel
06.2005 - 03.2007
No Degree - Certificate in Making Natural Skincare Products
School of Natural Skincare International
No Degree - Accredited Event Designer
The Institute of Wedding & Event Design
Bachelor of Science - Hotel And Motel Management
University of Cebu
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